Front Desk Agent

Aqua Aston Hospitality (AAH) is a leading hospitality company dedicated to making vacation dreams come true for travelers around the world. With a strong commitment to creating memorable experiences in a supportive, friendly, and beautiful work environment, AAH operates luxury resort properties that provide guests with exceptional service and comfort. The company values empowerment, encouraging team members to be their best selves while contributing to a positive and welcoming atmosphere for guests and employees alike. AAH offers a wide range of benefits, competitive pay, and opportunities for growth and development, making it an attractive employer in the hospitality industry.

The role of Guest Services Agent at Aqua Aston Hospitality is integral to delivering exceptional guest experiences. This position is hourly, with a competitive wage of $24.74 per hour. As a Guest Services Agent, you will be the first point of contact for our owners and guests, assisting them with check-in procedures, providing detailed information about property amenities, services, and local attractions to ensure their stay is as comfortable and enjoyable as possible. Your responsibilities will also include responding to guest inquiries, addressing concerns promptly and efficiently, and coordinating with other departments to resolve any issues. This role demands an individual who is attentive, courteous, and proactive in delivering high-quality customer service.

In this position, you will frequently interact with guests to anticipate and meet their needs, helping them create lasting vacation memories. Duties also include answering telephone calls, routing them appropriately, and assisting with bellman and runner duties when necessary. The Guest Services Agent at AAH is expected to exemplify the company's standards by welcoming guests warmly, maintaining professional and prompt interactions with both guests and colleagues, and working collaboratively toward team goals. Strict adherence to company policies and safety procedures is essential.

AAH provides numerous benefits including medical, dental, and vision insurance options, 401K savings opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling, and family support. Employees also enjoy site-specific perks such as on-site subsidized parking, employee breakroom amenities, complimentary uniform dry cleaning, celebratory luncheons, discounts at local restaurants, reduced rates for theme park tickets and rental cars, and opportunities for community service. This comprehensive benefits package supports a fulfilling and balanced life for employees.

Applicants must be willing to work various shifts including holidays and weekends, and meet physical requirements such as lifting up to 25 pounds, extended periods of standing, sitting, or walking, and performing bending, twisting, pulling, and stooping motions. A background and drug screening may be required per company policy. Aqua Aston Hospitality is an equal opportunity employer committed to diversity and inclusion in its workforce. Joining AAH as a Guest Services Agent offers a rewarding career in a dynamic hospitality environment with ample opportunities for personal and professional growth.