Job Overview
Employment Type
Full-time
Seasonal
Compensation
Hourly
Exact $20.65
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401K opportunities
Travel Discounts
Tuition Reimbursement
Credit union membership
Professional counseling
Family support
Free on-site parking
Discounted meals
Department celebrations
Associate Appreciation Week
Monthly associate recognition programs
Company branded apparel and work shoe stipend
Monthly phone stipend
Job Description
Marriott Vacations Worldwide (MVW) is a renowned leader in the vacation ownership industry, known for creating meaningful and memorable experiences for travelers across the globe. The company operates in a friendly and supportive work environment that prioritizes customer satisfaction and employee growth alike. MVW's commitment to delivering exceptional service through its properties ensures that vacation dreams are transformed into reality for its Owners and guests.
The type of company is a hospitality and vacation ownership enterprise, which focuses on providing high-quality resort experiences and vacation services. This establishes MVW as an attractive workplace for individuals passionate about hospitality and customer service.
The employment opportunity at MVW is for a Guest Services Agent, a role pivotal in cultivating excellent guest experiences through personal interaction and problem-solving. This position is offered as a seasonal, full-time role with an hourly wage of $20.65. The shift availability required includes both first and second shifts, including weekends and holidays, reflecting the company's operational needs in hospitality service.
The Guest Services Agent plays a critical role in ensuring that customers enjoy their stay by assisting with check-in procedures, explaining property amenities, responding to inquiries, and resolving issues promptly and efficiently. The agent acts as the front-line representative, welcoming guests, anticipating their needs, answering telephone calls, and occasionally assisting with bellman and runner duties depending on the facility.
MVW emphasizes a culture where associates not only contribute to team goals but also benefit from extensive professional development opportunities and support services. Benefits include medical, dental, vision, 401K opportunities, travel discounts, tuition reimbursement, credit union membership, professional counseling, and family support. Site-specific perks augment employee satisfaction, including free on-site parking, discounted meals, department celebrations, associate appreciation weeks, monthly recognition programs, company-branded apparel and stipends, and monthly phone stipends.
The role demands a high level of interpersonal skills, physical stamina to perform bending, lifting up to 25lbs, and standing for extended periods, ensuring readiness to meet diverse guest needs. The position may require background and drug screening in compliance with company policy. The company acknowledges that specific job duties may vary based on property and team size, fostering a flexible work environment tailored to location demands.
Overall, this Guest Services Agent position offers a rewarding career path within a globally recognized hospitality company, offering competitive pay and comprehensive benefits. Associates become part of a vibrant team dedicated to providing exceptional service and fostering memorable vacation experiences, making Marriott Vacations Worldwide an ideal employer in the hospitality sector.
The type of company is a hospitality and vacation ownership enterprise, which focuses on providing high-quality resort experiences and vacation services. This establishes MVW as an attractive workplace for individuals passionate about hospitality and customer service.
The employment opportunity at MVW is for a Guest Services Agent, a role pivotal in cultivating excellent guest experiences through personal interaction and problem-solving. This position is offered as a seasonal, full-time role with an hourly wage of $20.65. The shift availability required includes both first and second shifts, including weekends and holidays, reflecting the company's operational needs in hospitality service.
The Guest Services Agent plays a critical role in ensuring that customers enjoy their stay by assisting with check-in procedures, explaining property amenities, responding to inquiries, and resolving issues promptly and efficiently. The agent acts as the front-line representative, welcoming guests, anticipating their needs, answering telephone calls, and occasionally assisting with bellman and runner duties depending on the facility.
MVW emphasizes a culture where associates not only contribute to team goals but also benefit from extensive professional development opportunities and support services. Benefits include medical, dental, vision, 401K opportunities, travel discounts, tuition reimbursement, credit union membership, professional counseling, and family support. Site-specific perks augment employee satisfaction, including free on-site parking, discounted meals, department celebrations, associate appreciation weeks, monthly recognition programs, company-branded apparel and stipends, and monthly phone stipends.
The role demands a high level of interpersonal skills, physical stamina to perform bending, lifting up to 25lbs, and standing for extended periods, ensuring readiness to meet diverse guest needs. The position may require background and drug screening in compliance with company policy. The company acknowledges that specific job duties may vary based on property and team size, fostering a flexible work environment tailored to location demands.
Overall, this Guest Services Agent position offers a rewarding career path within a globally recognized hospitality company, offering competitive pay and comprehensive benefits. Associates become part of a vibrant team dedicated to providing exceptional service and fostering memorable vacation experiences, making Marriott Vacations Worldwide an ideal employer in the hospitality sector.
Job Requirements
- Available to work various shifts, holidays, and weekend days
- Ability to reach overhead and below knees, perform bending, twisting, pulling, and stooping
- Able to stand, sit, or walk for an extended period
- Ability to lift, carry, push, or pull items up to 25 lbs without assistance
- Position may require background and drug screening
- Specific job duties may differ by property, size of team, or facility
- Commitment to provide excellent guest services
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work various shifts including holidays and weekends
- Physical ability to reach, bend, lift up to 25 lbs, and stand or walk for extended periods
- Ability to resolve guest concerns effectively
- Team player with a positive attitude
- Basic knowledge of telephone systems
Job Duties
- Checks Owners/guests into their villas and reviews property amenities, services, and local areas of interest
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues
- Identifies and explains room features to guests
- Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction
- Answers telephone calls and routes calls to the proper department
- May assist with bellman and runner duties depending on facility or location
- Welcomes and greets guests and anticipates and addresses their needs
- Interacts with colleagues and guests professionally and promptly
- Contributes to team goals
- Follows company policies and safety procedures
Job Criteria
Experience
No experience required
Job Location
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