Front Desk Agent

Choice Hotels International, Inc (NYSE: CHH) is recognized as one of the largest lodging franchisors globally, with a respected presence spanning more than 7,400 hotels across 45 countries and territories. Their vast portfolio covers 22 unique brands, catering to various traveler needs from upscale full-service hotels to midscale, extended stay, and economy accommodations. This diverse range enables Choice Hotels to meet a variety of customer preferences while delivering substantial value to franchise owners and shareholders. The company’s commitment to quality is also demonstrated through their innovative Choice Privileges loyalty rewards program, which offers members exclusive perks and rewards. This program, along with co-branded credit card options, ensures customer engagement and brand loyalty are maintained at a high standard.

Choice Hotels has also integrated a strong cultural foundation based on values such as welcoming and respecting everyone, being bold and quick, active listening, curiosity, and integrity. These principles are integral to their success and leadership in fostering loyalty, growth, and a genuine hospitality spirit within their organization. Their managed hotels portfolio includes reputable brands like Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson, which are known for providing exceptional guest experiences.

The Radisson Hotel Seattle Airport, which is ideally located just across from Seattle-Tacoma International Airport (SEA), is now seeking a Front Desk Agent to join their dynamic team. This role offers a starting hourly wage of $20.74 with a full-time, engaging, and vibrant work environment. As a Front Desk Agent, you will serve as an essential part of the customer service team, delivering prompt, courteous, and personalized service to guests. Your responsibilities will range from handling guest check-in and check-out processes to managing the overall guest experience by answering questions about the hotel and local area.

In this position, you will embody the hotel’s energetic and welcoming environment by greeting and engaging guests warmly, efficiently handling reservations, financial transactions, and special billing, while also addressing any guest concerns with professionalism and care. The role requires close communication and collaboration with other hotel departments to maintain a seamless and enjoyable guest experience. Your proactive approach in upselling hotel services and managing transportation for guests using the company van distinguishes this position.

Moreover, the Radisson Hotel Seattle Airport provides several valuable employee benefits including health benefit programs, a 401k retirement plan, employee discounts on thousands of hotels, commission on upsells paid alongside regular salary, and free parking. These benefits underscore the hotel's commitment to supporting its frontline employees in their professional growth and personal well-being.

This Front Desk Agent role demands excellent communication skills, a strong attention to detail, and the ability to maintain composure and professionalism in all situations, contributing effectively to a hospitable and friendly atmosphere. The ideal candidate will have one to two years of relevant experience in hotel, retail, or other customer-facing roles, supporting a commitment to exceptional service delivery. Additionally, the ability to work flexible schedules, including weekends and holidays, is necessary due to the hotel's continuous operational hours. Physical requirements include the capacity to lift up to 70 pounds, stand for extended periods, and perform physical activities such as bending and kneeling. Overall, this is an excellent opportunity to contribute to a globally recognized brand while building a rewarding career in hospitality at a premier hotel near a major international airport.