Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $16.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Telemedicine access
On-site health clinics
401(k) match
Paid vacation
Paid sick time
flexible spending accounts
Maternity/Paternity Leave
Performance incentives
referral rewards
Employee Discounts
Holiday appreciation gifts
Job Description
Cherokee Nation Entertainment is a leading hospitality and gaming company known for its commitment to delivering exceptional experiences to guests across its diverse portfolio of properties. Among its premier establishments is the Hard Rock Hotel & Casino Tulsa, Oklahoma's premier gaming and resort destination. This award-winning resort boasts more than 2,600 electronic, poker, and table games, an 18-hole championship golf course, multiple dining and entertainment venues, a 2,700-seat event center, and over 35,000 square feet of state-of-the-art meeting and convention space. As the flagship property of Cherokee Nation Businesses' hospitality division, the Hard Rock Hotel & Casino Tulsa offers guests a dynamic and vibrant environment that combines world-class entertainment, luxury accommodations, and top-tier amenities, all coupled with the rich heritage and community-centered values of the Cherokee Nation.
The role of Front Desk Agent at Hard Rock Hotel & Casino Tulsa is a crucial position that places you as the first point of contact for all guests, ensuring every visitor's stay is memorable and enjoyable. As a Front Desk Agent, you will handle a variety of important duties including coordinating reservations, facilitating check-in and check-out processes, addressing guest inquiries, and offering detailed information about the resort and nearby attractions. The position demands a friendly yet professional demeanor, excellent communication skills, and the ability to work efficiently under pressure to maintain smooth operational flow. You will also interact closely with multiple internal departments such as Housekeeping, Group Sales, and VIP Services to fulfill guest needs and promote the services and facilities available at the hotel and casino.
This role offers a unique opportunity to be part of a dynamic team within a renowned hospitality group that values teamwork, high-quality service, and employee growth. Cherokee Nation Entertainment is recognized not only for delivering exhilarating gaming experiences and legendary live entertainment but also for fostering an inclusive environment that emphasizes health, wellness, financial security, and work-life balance for its employees. The company provides comprehensive benefits such as top-tier health plans, 24/7 Telemedicine, onsite health clinics at select locations, a generous 401(k) match, paid vacation and sick time, and flexible spending accounts, among others. In addition, employees can enjoy performance-based incentives, referral rewards, discounts, and holiday appreciation gifts.
Joining as a Front Desk Agent means immersing yourself in world-class hospitality where you can grow your guest service expertise and be part of an exciting team culture. Whether supporting guests at the front desk or collaborating with other departments, your role directly impacts the memorable experiences that define the Hard Rock Hotel & Casino Tulsa. This position is ideal for individuals who are motivated, take pride in their work, and thrive in a vibrant, team-oriented setting. If you enjoy dynamic challenges and have a passion for creating exceptional guest experiences, this career opportunity with Cherokee Nation Entertainment is an excellent match.
The role of Front Desk Agent at Hard Rock Hotel & Casino Tulsa is a crucial position that places you as the first point of contact for all guests, ensuring every visitor's stay is memorable and enjoyable. As a Front Desk Agent, you will handle a variety of important duties including coordinating reservations, facilitating check-in and check-out processes, addressing guest inquiries, and offering detailed information about the resort and nearby attractions. The position demands a friendly yet professional demeanor, excellent communication skills, and the ability to work efficiently under pressure to maintain smooth operational flow. You will also interact closely with multiple internal departments such as Housekeeping, Group Sales, and VIP Services to fulfill guest needs and promote the services and facilities available at the hotel and casino.
This role offers a unique opportunity to be part of a dynamic team within a renowned hospitality group that values teamwork, high-quality service, and employee growth. Cherokee Nation Entertainment is recognized not only for delivering exhilarating gaming experiences and legendary live entertainment but also for fostering an inclusive environment that emphasizes health, wellness, financial security, and work-life balance for its employees. The company provides comprehensive benefits such as top-tier health plans, 24/7 Telemedicine, onsite health clinics at select locations, a generous 401(k) match, paid vacation and sick time, and flexible spending accounts, among others. In addition, employees can enjoy performance-based incentives, referral rewards, discounts, and holiday appreciation gifts.
Joining as a Front Desk Agent means immersing yourself in world-class hospitality where you can grow your guest service expertise and be part of an exciting team culture. Whether supporting guests at the front desk or collaborating with other departments, your role directly impacts the memorable experiences that define the Hard Rock Hotel & Casino Tulsa. This position is ideal for individuals who are motivated, take pride in their work, and thrive in a vibrant, team-oriented setting. If you enjoy dynamic challenges and have a passion for creating exceptional guest experiences, this career opportunity with Cherokee Nation Entertainment is an excellent match.
Job Requirements
- High school diploma or general education degree (GED)
- At least 1 month of guest service experience
- Strong written, communication, and computer skills
- Working knowledge of Microsoft Office products
- Ability to handle cash and credit card transactions accurately
- A professional, friendly, and helpful demeanor
- Requires lifting objects up to 50 lbs and standing for long periods
- Flexibility to work varied shifts, including weekends and holidays, in a setting that may include exposure to second-hand smoke and crowd noise
Job Qualifications
- High school diploma or general education degree (GED)
- At least 1 month of guest service experience
- Strong written, communication, and computer skills
- Working knowledge of Microsoft Office products
- Ability to handle cash and credit card transactions accurately
- A professional, friendly, and helpful demeanor
Job Duties
- Provide prompt, accurate, and efficient check-in, check-out, and reservation services to all guests and callers
- Record reservations received verbally or in writing and enter them into the hotel computer system
- Quote room rates and availability, and process or cancel reservations following established procedures
- Answer all Front Desk telephone calls promptly, routing calls and providing assistance or information as needed
- Communicate and coordinate closely with other departments, including Housekeeping, Group Sales, and VIP Services, to ensure guest needs are met
- Process accurate cash and credit card transactions
- Inform guests about all required information and answer questions regarding the resort and local area attractions
- Promote the hotel/casino and all its services and facilities
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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