Front Desk Agent

Marriott Vacations Worldwide (MVW) is a renowned global hospitality company specializing in vacation ownership and related services. As part of the prestigious Marriott International portfolio, MVW creates unforgettable vacation experiences for families and travelers around the world. Known for its excellent customer service, exceptional resort locations, and commitment to quality, MVW fosters a supportive, friendly, and beautiful work environment where employees can grow professionally while making a positive impact on guests' lives.

MVW offers a dynamic and rewarding workplace that emphasizes inclusivity, diversity, and professional development. Their commitment to employee well-being is evident through their comprehensive benefits package and unique site-specific perks. MVW values teamwork and innovation, encouraging employees to contribute to memorable vacation experiences that guests cherish for a lifetime.

As a Guest Services Agent at Marriott Vacations Worldwide, you will play a crucial role in delivering outstanding customer service to our Owners and guests. This is a casual part-time position, offering 0-19 hours per week and an attractive hourly pay rate of $34.18. You will be the face of MVW, responsible for welcoming guests, assisting with check-ins, resolving issues promptly, and ensuring each visitor enjoys a seamless and unforgettable stay.

Your day-to-day responsibilities will include checking guests into their villas, providing detailed information about property amenities, services, and local attractions. You will actively listen and respond to guest concerns, liaise with other departments to fulfill guest requests, and follow up to ensure complete satisfaction. The role also involves answering telephone calls, possibly supporting bellman and runner duties depending on the facility.

The Guest Services Agent position is designed for individuals who are customer-oriented, proactive, and capable of providing personalized service with professionalism and enthusiasm. You will contribute meaningfully to the overall guest experience by anticipating needs, addressing questions, and maintaining the company’s high standards of hospitality.

At MVW, you will gain opportunities for growth and development through various training programs and professional counseling. The company supports employees with benefits such as travel discounts, credit union membership, and family support services. Site-specific perks include free on-site parking, discounts at food outlets, complimentary beverages, celebratory luncheons, and access to community service initiatives.

Flexibility is essential in this role, including the ability to work various shifts, holidays, and weekends. Physical requirements include the ability to perform tasks such as bending, lifting up to 25 pounds, standing for extended periods, and meeting company background and drug screening standards.

Joining Marriott Vacations Worldwide means becoming part of a diverse and inclusive team dedicated to creating meaningful moments together. This position is ideal for those who want to contribute to a world-class vacation experience while advancing their career in the hospitality industry.