Front Desk Agent

Hampton Inn & Suites Tulsa South-Bixby is part of the MCR portfolio, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR manages a $5.0 billion portfolio of 148 premium-branded hotels that spans 37 states and 106 cities, with over 22,000 guestrooms. The company operates under 9 Marriott brands, 8 Hilton brands, and several unflagged independent hotels. MCR has earned recognition as one of Fast Company’s 10 Most Innovative Travel Companies in 2020 and has been honored multiple times with prestigious awards such as the Marriott Partnership Circle Award and the Hilton Legacy Award for top performance. The TWA Hotel at New York's JFK Airport, an MCR project, won notable awards like Development of the Year at ALIS and national honors from the American Institute of Architects.

The Hampton Inn & Suites Tulsa South-Bixby is seeking a dedicated Front Desk Agent who embodies the core values of cleanliness and friendliness, essential elements of the MCR Universal Role Standards. This role is crucial in maintaining the hotel's high standards by ensuring that guests have a friendly arrival and departure experience while addressing all needs and requests with efficiency and hospitality. The Front Desk Agent acts as the face of the hotel and carries significant responsibility for guest satisfaction. Their daily activities include greeting guests warmly, assisting with check-ins and check-outs swiftly, managing rate schedules, and handling incoming mail with accuracy.

This position demands excellence in guest relations, requiring the ability to use guest names appropriately to make them feel welcomed and appreciated. The role emphasizes teamwork, product consistency, and maintaining spotless cleanliness throughout the hotel. The Front Desk Agent must be knowledgeable about all hotel features and amenities, support ongoing events and groups, and demonstrate exemplary phone etiquette. Responsibility for cleanliness extends beyond personal workspaces to include guest rooms and public areas, all while maintaining a hospitable demeanor.

Shift handover reports and operational checklists must be completed with 100% accuracy, allowing smooth communication between shifts and contributing to quality service. Dress code adherence is important, with team members required to wear clean uniforms, nametags, and maintain grooming standards. Effective communication skills and a positive 'can-do' attitude are pivotal for collaboration and handling challenging guest situations with urgency and professionalism.

The role operates in a dynamic environment that demands physical stamina, including standing for extended periods, lifting supplies up to 25 pounds, and navigating throughout the hotel. Employees must be able to handle high-pressure situations while maintaining composure and delivering excellent service. Flexibility to work varied shifts, including evenings, nights, weekends, and holidays, is also essential. The hotel emphasizes compliance with company policies, punctuality, and the ability to work responsibly within scheduled hours.

Joining Hampton Inn & Suites Tulsa South-Bixby offers the opportunity to be part of a respected hospitality group with strong career advancement potential. Full-time team members are eligible for health, dental, and vision insurance after 30 days, along with other benefits aimed at fostering a positive work-life balance.