Front Desk Agent

Marriott International is a renowned global hospitality company known for its exceptional service, vast portfolio of brands, and dedication to creating memorable guest experiences. With a rich history dating back to 1937, Marriott has established itself as a leader in the hotel and resort industry, operating more than 7,000 properties worldwide. The Sheraton brand, one of Marriott's flagship collections, epitomizes a warm and welcoming environment where guests feel a true sense of belonging. Sheraton Hotels & Resorts boasts over 400 communities globally, each designed to foster connection, comfort, and engagement among guests from all walks of life. The company's commitment to diversity, equity, and inclusion creates an empowering workplace culture that values the unique backgrounds, talents, and experiences of every associate. Located in Georgetown, Texas, the Sheraton property at 1101 Woodlawn Avenue offers a vibrant setting where guests can enjoy local attractions, personalized services, and a high standard of hospitality.

The Guest Experience Expert role at Sheraton is a full-time, non-management position designed for individuals passionate about delivering outstanding customer service that goes beyond routine check-in and check-out procedures. This role is integral to ensuring that every guest’s stay is not only smooth but also memorable and unique. Guest Experience Experts are empowered to take initiative and handle a wide range of responsibilities that enhance the overall guest experience. These duties include managing operational needs, responding swiftly and effectively to guest requests, completing accurate reports, and providing insightful recommendations about local points of interest to enrich the guest’s visit.

This position demands a hands-on and proactive approach, requiring Guest Experience Experts to be on their feet for extended periods, moving about the property and assisting with various tasks. Physical activity such as lifting, carrying, pushing, or pulling objects weighing up to 10 pounds is part of the daily routine. The role requires adherence to company policies, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and demeanor at all times. Success in this role is measured by the ability to consistently deliver exceptional service that aligns with Sheraton’s mission of being 'The World’s Gathering Place.'

Sheraton encourages individuals with diverse experiences and backgrounds to apply, providing an inclusive environment where all associates are welcomed and supported. Whether you are starting your career with no prior experience or looking to be part of a respected international brand in hospitality, the Guest Experience Expert role offers an opportunity to belong to a global community with access to career growth and development. Join Sheraton to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.