Front Desk Agent

Dayton, OH, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $13.25 - $16.75

Work Schedule

Weekend Shifts

Benefits

Next Day Pay

Time Off

vacation

Personal Days

Holiday pay

Employee Discounts

professional growth

Employee assistance program

Job Description

The Residence Inn Dayton by Marriott Beavercreek is a distinguished hotel located in the vibrant Dayton, Ohio area. As part of the globally recognized Marriott brand, this hotel offers guests a comfortable and welcoming environment combined with exceptional service. Nestled conveniently near major attractions such as Wright Patterson Air Force Base, Wright State University, and various local shopping and dining options, the Residence Inn Dayton Beavercreek is a hub for both business travelers and vacationing families. The establishment prides itself on personalized guest experiences, ensuring every visitor feels valued and well cared for. The hotel is also known for its supportive and team-oriented work environment, which has earned recognition from reputable institutions, including the Ohio Lodging Association. Employees at the Residence Inn benefit from competitive wages, comprehensive health insurance, discounted hotel stays, and extensive training and career development opportunities. This makes it an attractive workplace for individuals passionate about hospitality and seeking growth in the industry.

This role offers a part-time position as a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. In this capacity, you will be at the frontline of guest interactions, providing an essential link between the guests and the hotel’s services. Responsibilities include managing the check-in/check-out process efficiently to ensure a smooth and welcoming guest experience, handling room reservations, cancellations, and modifications, as well as addressing guest inquiries and special requests with professionalism and care. You will process payments accurately, coordinate with other hotel departments such as housekeeping and maintenance, and provide guests with relevant information about hotel amenities and local attractions. This role requires strong communication and problem-solving skills, as you will resolve guest concerns promptly while maintaining the highest standards of customer service. Additionally, promoting hotel services and amenities is a key part of enhancing the guest experience. Working near the airport and local tourist spots, this position offers exposure to a diverse clientele, helping you develop valuable interpersonal skills. The position also entails adherence to safety and security protocols to ensure the well-being of guests and staff alike.

Exclusive benefits include next day pay, paid time off such as vacation, personal days, and holiday pay, employee discounts on hotels, food, and beverages, professional training courses, and additional support through programs like the Employee Assistance Program, jury duty leave, and bereavement leave. The Residence Inn Dayton Beavercreek represents a dynamic and rewarding opportunity to join a dedicated team focused on excellence in hospitality, making it an ideal choice for those who are enthusiastic about guest service and professional growth within a respected hotel brand.

Job Requirements

Previous experience in customer-facing roles such as hospitality retail or food service
Strong interpersonal skills
Familiarity with computers and property management systems PMS
Strong verbal and written communication skills
Experience handling guest complaints or conflict resolution
Ability to manage multiple tasks simultaneously
Hospitality or front desk experience preferred
High school diploma or equivalent
Flexibility to work weekends and holidays
Experience with irregular hours including evenings and weekends

Job Qualifications

Previous experience in customer-facing roles such as in hospitality retail or food service is often required or preferred
Strong interpersonal skills and a focus on delivering exceptional service are essential
Familiarity with using computers and software systems especially reservation or property management systems PMS
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly
Experience handling guest complaints or resolving conflicts calmly and effectively is a valuable asset
Previous roles that required managing multiple tasks such as answering phones handling reservations and assisting guests simultaneously prepare candidates for the demands of the job
Hospitality or front desk experience preferred
A high school diploma or equivalent
Experience in jobs with irregular hours such as evening weekend or holiday shifts helps demonstrate adaptability to the hospitality industry’s demands

Job Duties

Guest check-in and check-out assisting guests with the check-in and check-out process efficiently ensuring a smooth and welcoming experience
Reservations management handling room reservations cancellations and modifications accurately while maintaining up-to-date records
Customer service responding promptly and professionally to guest inquiries complaints and special requests aiming to exceed guest expectations
Payment processing handling payment transactions including room charges deposits and refunds while ensuring accuracy and compliance with hotel policies
Communication hub coordinating with other hotel departments such as housekeeping and maintenance to address guest needs and resolve issues promptly
Providing information offering information about hotel services amenities local attractions and transportation options to assist guests with their plans
Problem-solving resolving guest concerns or complaints effectively escalating issues when necessary to maintain satisfaction
Maintaining records keeping accurate and organized records of guest stays payments and interactions in the hotel’s property management system PMS
Promoting hotel services upselling rooms and promoting hotel amenities such as dining options or event spaces to enhance the guest experience
Ensuring security following safety and security protocols to safeguard guests staff and property including verifying guest identification and monitoring for suspicious activity