Front Desk Agent

This job opportunity is with a hotel property located at 7060 S Tucson Blvd, Tucson, Arizona. The hotel is independently owned and operated by Johnson Hospitality, a franchisee distinct from Marriott International, Inc. Johnson Hospitality oversees all employment policies and practices for this hotel, including hiring, compensation, benefits, staffing, and discipline. Joining this establishment means becoming part of a team that values exceptional guest service while operating within a reputable hospitality framework. This role is full-time and categorized under Rooms & Guest Services Operations, designed for candidates seeking a non-management position. The compensation starts at $16.50 per hour, reflecting the company's commitment to fair and competitive pay. The position does not allow remote work and involves direct interaction with guests and colleagues on-site. The working environment offers a flexible schedule that accommodates diverse availability, and the company supports employee well-being through comprehensive benefits such as health insurance, dental and vision coverage, paid time off, a 401(k) plan, and employee discounts.

As a front desk agent, this role is integral to the daily operations of the hotel, focusing on managing guest requests and transactions with professionalism and efficiency. The primary responsibility is to provide outstanding customer service, ensuring each guest's experience is pleasant and seamless. This includes checking guests in and out, assisting with reservations utilizing the hotel's Lightspeed system, and handling payment transactions in accordance with established policies. The role also demands coordination with various hotel departments to meet special guest requests and maintain effective communication regarding room availability and status updates. Effective guest communication involves answering queries about hotel facilities, local attractions, and services, always maintaining a friendly and welcoming demeanor. Additionally, the front desk agent may assist with driving the hotel shuttle service when needed, a task requiring a valid driver's license. Responsibilities encompass managing the hotel’s key control system to ensure security, administering guest safe deposit boxes, and processing valet and miscellaneous charges accurately. The agent also plays a critical role in safety and quality assurance by following emergency procedures, hotel safety guidelines, and quality standards for the department. The position requires reliable handling of shift cash transactions, proper maintenance of lost and found items, distribution of mail, and timely reporting of maintenance issues. Physical requirements include the ability to stand, walk, bend, lift up to 50 pounds, and perform various movements necessary to fulfill job duties safely and effectively. Training will be provided to meet all safety and operational guidelines. Overall, the front desk agent position is a crucial part of delivering a memorable guest experience, supporting smooth hotel operations, and upholding high standards of service and safety.