Front Desk Agent

IHG Hotels & Resorts is a global hospitality company known for its world-class brands, exceptional service, and commitment to guest satisfaction. With a broad portfolio of hotels and resorts across various segments including luxury, upscale, and midscale, IHG is dedicated to delivering memorable experiences to travelers worldwide. The company prides itself on its inclusive culture, professional growth opportunities, and its efforts to foster sustainability within the hospitality sector. IHG Hotels & Resorts operates with a focus on innovation, team collaboration, and community engagement, making it a top employer in the hotel industry.

This job opportunity is for the position of Front Desk Associate at IHG Hotels & Resorts. The role involves a range of front office responsibilities essential to delivering excellent guest experiences. The associate is responsible for processing cash and credit transactions accurately, managing guest safe-deposit boxes, and actively promoting room upselling to optimize hotel revenue. The position requires strong interpersonal skills as it involves direct interaction with guests, including answering phones promptly, welcoming guests courteously, registering arrivals, and responding effectively to guest complaints. Additionally, the role includes booking reservations, making necessary adjustments, and coordinating with other departments to ensure seamless operations.

Primary duties extend to ensuring that guest requests and issues are properly communicated to management for follow-up, thus maintaining high standards of guest satisfaction. The associate will also engage in teamwork and contribute to promoting quality service through communication with other departments. Additional responsibilities include providing concierge services, conducting guest room tours, and handling special guest requests which enhance the overall guest experience.

The role demands the capability to work in a dynamic hotel environment with flexibility to handle night shifts, weekends, and holidays as required. Physical requirements include standing for extended periods, lifting items up to 50 lbs, and proficient use of computer systems for property management and reservations. Employees must demonstrate strong communication, reading, writing, basic math, problem-solving, motivating, and training skills. This position is classified as non-exempt under the Fair Labor Standards Act, qualifying for overtime.

The hourly rate for this position ranges from 27.15 to 33.94 dollars depending on experience and qualifications. IHG Hotels & Resorts is committed to equal employment opportunity, valuing diversity and inclusion, and encourages candidates who may not meet every requirement to apply if they believe they can contribute valuable skills and perspectives. This ensures that the company remains a welcoming and supportive environment for all employees.