Front Desk Agent

Valley River Inn, located in beautiful Eugene, Oregon, is the city’s only riverfront hotel, offering guests a unique and tranquil retreat along the Willamette River. This historic establishment combines natural beauty with warm hospitality, providing over 250 fully renovated rooms and suites that blend Pacific Northwest charm with modern upscale comforts. Guests can enjoy stunning river views, a vibrant sunset, and the relaxing ambiance right from their private balconies. The hotel is also home to Sweet Waters on the River, a beloved local dining destination known for its quality cuisine and inviting atmosphere. With more than 15,000 square feet of flexible meeting and event space, Valley River Inn is a preferred venue for gatherings ranging from intimate meetings to large celebrations. Its prime location near Eugene’s downtown, the University of Oregon, Autzen Stadium, and Hayward Field places it at the heart of Eugene’s cultural and recreational activities, making it an exceptional destination for both leisure and business travelers.

The Front Desk Agent role at Valley River Inn is a critical position that serves as the first point of contact for guests, responsible for mastering multitasking in a fast-paced and dynamic environment. This position demands a professional who can efficiently handle the guest check-in and check-out processes, including managing room credits, issuing room keys, and resolving guest issues and special requests with discretion and excellent service. The Front Desk Agent supports both the Guest Services and Front Office teams with financial transactions and service-related tasks, ensuring each guest has a seamless and memorable experience. This role is essential in creating unique and meaningful experiences that keep guests returning to the property. The position offers hourly pay starting at $17.00 and includes numerous benefits such as paid time off, holiday pay, health insurance, and a broad range of employee perks. Candidates who thrive in customer service and hospitality, who possess strong communication skills, and who enjoy working in a culture that values inclusivity, teamwork, and continuous growth will find a rewarding career with Valley River Inn and Columbia Hospitality. This role provides not only an opportunity to work in a beautiful setting but also to contribute to a values-driven company that prioritizes people and exceptional guest experiences.