Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
DoubleTree by Hilton Hotel Tallahassee is a premium hotel located in the vibrant city of Tallahassee, Florida. Operated by MCR, the third-largest hotel owner-operator in the United States, DoubleTree by Hilton is part of a prestigious portfolio comprising 148 premium-branded hotels across 37 states and 106 cities. MCR's impressive presence in the hospitality industry includes over 7,000 team members nationwide and features various renowned brands such as Marriott and Hilton. MCR has earned significant accolades over the years, including Fast Company's recognition as one of the 10 Most Innovative Travel Companies in 2020, the Marriott Partnership Circle Award, and the Hilton Legacy Award for Top Performer. These honors emphasize the company's commitment to excellence, innovation, and superior guest experiences. The DoubleTree by Hilton Hotel Tallahassee is dedicated to delivering a spotless, friendly, well-organized, and safe environment for all its guests, aligning with MCR's universal role standards.
The Front Desk Agent role at DoubleTree by Hilton Hotel Tallahassee revolves around ensuring every guest enjoys a welcoming arrival and departure experience. This position demands efficiency, friendliness, and attentiveness to guest needs, acting as the initial and departing face of the hotel. The agent greets guests with a smile, uses their names where possible to personalize service, and strives to contribute to outstanding guest satisfaction scores. Effective recovery skills to handle challenging guest situations, strong knowledge of hotel facilities and amenities, phone etiquette, and technology proficiency are vital components of the role. Pivotal to maintaining the hotel’s high standards are expectations for teamwork, product consistency, and cleanliness. The role includes managing check-in and check-out processes efficiently, ensuring timely communication with guests post check-in for satisfaction, and handling incoming mail and rate schedule updates.
This is a dynamic, customer-facing role ideal for individuals with hospitality experience or a positive, can-do attitude and a passion for guest service. Candidates must be prepared to work varied schedules including evenings, nights, weekends, and holidays, and must demonstrate strong communication, conflict resolution, and multitasking skills under high-pressure situations. Physical demands include standing for long periods, occasional lifting, and operating office and communication equipment. DoubleTree by Hilton Hotel Tallahassee and MCR provide excellent benefits such as hotel discounts, weekly pay, paid time off, referral bonuses, career advancement opportunities, and health benefits available after 30 days for full-time employees. This role not only offers a chance to be part of one of the most respected hospitality organizations but also the opportunity to grow within a thriving and supportive company culture.
The Front Desk Agent role at DoubleTree by Hilton Hotel Tallahassee revolves around ensuring every guest enjoys a welcoming arrival and departure experience. This position demands efficiency, friendliness, and attentiveness to guest needs, acting as the initial and departing face of the hotel. The agent greets guests with a smile, uses their names where possible to personalize service, and strives to contribute to outstanding guest satisfaction scores. Effective recovery skills to handle challenging guest situations, strong knowledge of hotel facilities and amenities, phone etiquette, and technology proficiency are vital components of the role. Pivotal to maintaining the hotel’s high standards are expectations for teamwork, product consistency, and cleanliness. The role includes managing check-in and check-out processes efficiently, ensuring timely communication with guests post check-in for satisfaction, and handling incoming mail and rate schedule updates.
This is a dynamic, customer-facing role ideal for individuals with hospitality experience or a positive, can-do attitude and a passion for guest service. Candidates must be prepared to work varied schedules including evenings, nights, weekends, and holidays, and must demonstrate strong communication, conflict resolution, and multitasking skills under high-pressure situations. Physical demands include standing for long periods, occasional lifting, and operating office and communication equipment. DoubleTree by Hilton Hotel Tallahassee and MCR provide excellent benefits such as hotel discounts, weekly pay, paid time off, referral bonuses, career advancement opportunities, and health benefits available after 30 days for full-time employees. This role not only offers a chance to be part of one of the most respected hospitality organizations but also the opportunity to grow within a thriving and supportive company culture.
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality, service, or consumer-facing roles preferred
- Positive attitude and willingness to learn
- Ability to follow guidelines and procedures
- Capacity to work under high pressure and stressful situations
- Strong listening and conflict resolution skills
- Excellent communication skills
- Desire to provide outstanding hospitality and guest service
- Willingness to work varied hours including nights, weekends, and holidays
- Punctuality in clocking in and out
- Ability to provide adequate notice when absent
- Must be able to stand for prolonged periods
- Capability to lift and transport up to 25 pounds
- Ability to operate computers, office machinery, and communication devices
- Effective English language proficiency
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Capable of working well under stress and high-pressure situations
- Effective listening and conflict resolution skills
- Strong communication skills, able to convey information clearly
- Genuine desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time and follow clock-in/out procedures
- Ability to provide sufficient notice when calling out
- Able to read, write, understand, and communicate effectively in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure a personal welcome
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Maintain spotless cleanliness in all workspaces and public areas
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests warmly even while performing cleaning duties
- Complete all operational checklists accurately and on time
- Provide accurate and timely shift handover reports
- Wear a clean, approved uniform, be well-groomed, and wear a nametag
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a willingness to go beyond traditional roles to meet business needs
- Collaborate with team members to maintain a welcoming and effective workplace
- Check guests in and out efficiently
- Contact guests post check-in to ensure satisfaction
- Maintain up-to-date knowledge of room rates and promotions
- Receive and document incoming mail as required per shift checklist
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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