Front Desk Agent

Fort Lauderdale, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

This hotel is proudly owned and operated by TPG Hotels & Resorts, an independent franchisee that manages the property with a commitment to delivering outstanding guest experiences. Located at 400 Corporate Dr, Fort Lauderdale, Florida, this establishment is part of a vibrant hospitality industry that emphasizes quality service and guest satisfaction. As a distinctive entity separate from Marriott International, Inc., TPG Hotels & Resorts focuses on local management autonomy, controlling all aspects of employment policies including hiring, staffing, compensation, and benefits. This ensures that the operational practices at the hotel are tailored to meet the specific needs of the guests and employees alike, fostering an environment conducive to professional growth and exceptional service.

The Front Desk Agent role is a pivotal position within the hotel’s operations, acting as the first point of contact for all guests and clients. This full-time, non-management position requires a professional who is adept at multitasking and managing various administrative and customer service duties in a fast-paced environment. The role involves welcoming guests with a friendly and professional demeanor, assisting with check-in and check-out processes, managing reservations, and addressing guest inquiries and concerns promptly. The Front Desk Agent also handles payment processing, ensures accurate billing, and maintains a well-organized front desk area. With a salary starting at $16.50 per hour, this role is designed for individuals who thrive in hospitality settings, possess strong communication and organizational skills, and are comfortable working with diverse teams including housekeeping, maintenance, and management.

In addition to providing excellent service, the Front Desk Agent plays an essential role in maintaining security protocols by monitoring access to the premises and collaborating with security personnel. This position demands a high level of professionalism, calmness under pressure, and the ability to manage multiple tasks efficiently. Physical requirements include extended periods of standing and walking, as well as the capability to lift items up to 50 lbs. Embracing these duties ensures a smooth and welcoming experience for guests, directly impacting the hotel's reputation and guest satisfaction levels. Joining this esteemed hotel means becoming part of a team dedicated to hospitality excellence, offering opportunities for career advancement and professional development within a dynamic industry.

Job Requirements

High school education or equivalent experience
basic knowledge of hospitality industry practices preferred
strong guest service orientation
proficiency in operating a computer and office equipment
excellent communication skills
ability to manage multiple tasks efficiently
physical capability to stand for extended periods and lift up to 50 lbs

Job Qualifications

High school education or equivalent experience
strong guest service orientation
basic accounting skills
familiarity with hospitality industry practices preferred
proficiency in operating a computer, calculator, phone and other office equipment
excellent communication skills, both written and verbal
good organizational skills
efficient time management skills
ability to remain calm and professional under pressure

Job Duties

Welcome guests, clients, or customers in a friendly and professional manner
assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies
handle check-out procedures, process payments, and issue invoices or receipts as needed
answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required
respond to emails and inquiries promptly and professionally
manage room or service reservations, cancellations, and modifications
assist guests with requests such as room changes, additional amenities, directions, and local recommendations
address and resolve guest complaints or concerns in a timely and courteous manner
perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable
monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed
handle cash transactions accurately and securely
maintain an organized cash drawer and reconcile transactions at the end of each shift
manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks
work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction
follow established procedures for emergency situations, such as fire alarms or medical emergencies
provide assistance to guests and staff as needed