Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Career advancement opportunities
Equal opportunity employer
Job Description
Raines Co. is a well-established company founded in 1988 as a family-owned business, which has since evolved into a fully integrated development, management, and investment firm. The company operates and owns a diverse portfolio that includes some of the world's leading hotel brands as well as boutique hotels. Despite its growth internationally, Raines has successfully maintained a family-oriented culture that values building strong relationships with its associates, partners, and the communities in which it operates. This dedication to people and service reflects in the company’s approach to hospitality and employee engagement. The company is known for its commitment to fostering a collaborative work environment that encourages career advancement and rewards performance within the organization.
This job opening is for a Front Desk Agent position. The role requires an individual who is courteous, efficient, and highly professional in managing guest interactions. Front Desk Agents at Raines are responsible for greeting guests warmly, handling inquiries, checking guests in and out, and managing room reservations. The position is pivotal as the Front Desk Agent serves as the first point of contact, setting the tone for guest experiences. The job entails not only operational duties but also focuses strongly on customer service excellence, including resolving guest complaints with urgency and professionalism, employing suggestive selling techniques to maximize room night sales, and supporting other hotel departments. Employees will find they have the chance to work in a dynamic environment where teamwork is critical and a cheerful, friendly attitude is essential. This full-time position offers a salary commensurate with experience, and employees benefit from Raines’ comprehensive medical, dental, and vision insurance, 401K retirement plan, and a generous paid time off program. Additionally, the company highlights its commitment to equal opportunity employment, promoting diversity and inclusion in its workforce. The role also requires proficiency with technological tools such as Microsoft 365, underscoring the importance of computer literacy in modern hospitality roles. Ultimately, this position is ideal for candidates looking to build a career in the hospitality industry, surrounded by a supportive and rewarding company culture that prioritizes both guest satisfaction and employee growth.
This job opening is for a Front Desk Agent position. The role requires an individual who is courteous, efficient, and highly professional in managing guest interactions. Front Desk Agents at Raines are responsible for greeting guests warmly, handling inquiries, checking guests in and out, and managing room reservations. The position is pivotal as the Front Desk Agent serves as the first point of contact, setting the tone for guest experiences. The job entails not only operational duties but also focuses strongly on customer service excellence, including resolving guest complaints with urgency and professionalism, employing suggestive selling techniques to maximize room night sales, and supporting other hotel departments. Employees will find they have the chance to work in a dynamic environment where teamwork is critical and a cheerful, friendly attitude is essential. This full-time position offers a salary commensurate with experience, and employees benefit from Raines’ comprehensive medical, dental, and vision insurance, 401K retirement plan, and a generous paid time off program. Additionally, the company highlights its commitment to equal opportunity employment, promoting diversity and inclusion in its workforce. The role also requires proficiency with technological tools such as Microsoft 365, underscoring the importance of computer literacy in modern hospitality roles. Ultimately, this position is ideal for candidates looking to build a career in the hospitality industry, surrounded by a supportive and rewarding company culture that prioritizes both guest satisfaction and employee growth.
Job Requirements
- Minimum high school diploma, GED, or equivalent
- Experience in customer service or hospitality preferred
- Proficiency in Microsoft 365 or similar software
- Ability to provide outstanding customer service
- Good communication skills
- Ability to handle cash transactions accurately
- Pre-employment background check required
Job Qualifications
- Experience in customer service, forward-facing, or guest-related roles
- Experience in hospitality, hotels, or restaurants preferred
- Proficient in Microsoft 365 or similar computer applications
- Minimum high school diploma, GED, or equivalent
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Problem-solving skills for guest complaints
Job Duties
- Ensures outstanding customer service at all times
- Maintains a friendly, professional, cheerful, and courteous demeanor
- Accurately answers inquiries from potential guests and accepts hotel reservations
- Consistently resolves guest problems and complaints efficiently
- Uses suggestive selling techniques to increase occupancy and revenue
- Allocates rooms according to guest preferences and special requests
- Coordinates with other departments like housekeeping and maintenance
- Handles guest phone calls, wake-up calls, and messages promptly
- Cross-checks billing instructions for accuracy
- Manages group arrivals and pre-registration
- Completes cash transactions and maintains personal bank
- Updates and maintains the front desk log
- Follows guest check-in and security procedures
- Assists other departments during high volume periods
- Attends required meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
