Front Desk Agent

Renaissance Hotels, part of the Marriott International portfolio, is a globally recognized hotel brand committed to delivering exceptional guest experiences rooted in the unique DNA of each neighborhood they serve. Located at 6007 Legacy Dr, Plano, Texas, Renaissance Hotels offers a vibrant and culturally rich environment where guests are encouraged to discover the unexpected, immerse themselves in local culture, and create memorable stories from all their travels. As part of Marriott International, Renaissance Hotels is dedicated to fostering an inclusive and diverse workplace that values the unique talents and backgrounds of all its associates while promoting equal employment opportunities regardless of disability, veteran status, or other protected characteristics.

The role under consideration is a part-time, non-management position focused on Rooms & Guest Services Operations. The working hours are scheduled for Fridays, Saturdays, and Sundays, from 3:00 pm to 11:30 pm. This position is not remote, requiring a physical presence at the Plano location. The primary focus of the role is to enhance the guest experience by taking initiative to provide a wide range of services guiding guests throughout their stay. It goes beyond merely ensuring smooth check-in or check-out processes; it involves creating a unique and memorable experience that guests will cherish. Guest Experience Experts in this role have the autonomy to proactively manage various operational tasks, respond to guest requests, complete reports, and share insights about local attractions and events. This position demands individuals who are continuously active, moving between tasks and engaging fully with the duties at hand.

Success in this role requires maintaining a safe and professional workspace by adhering to company guidelines and procedures. Employees must respect confidentiality, safeguard company assets, and uphold quality standards. Appearance and professional communication are also critical components. The nature of the work demands physical readiness, including standing, sitting, and walking for extended periods, as well as handling objects weighing up to 10 pounds without assistance. Doing these duties well is essential to ensuring guest satisfaction and the smooth operational flow of the hotel.

This position does not require prior related work experience or supervisory experience, making it an excellent opportunity for individuals looking to start or grow their careers in the hospitality industry. A high school diploma, equivalent certification like a GED, or any general educational development is sufficient educational qualification. There is no requirement for specific licenses or certifications.

Joining Renaissance Hotels means becoming part of a passionate and diverse team devoted to delivering vibrant and authentic guest experiences. Employees here are empowered to explore and share the cultural vibrancy of the local neighborhood to enrich guests' stays. This inclusive environment encourages personal growth, teamwork, and the pursuit of one’s purpose in a supportive global hotel network. The role offers a platform where dedicated individuals can contribute meaningfully to an outstanding hospitality experience, develop professionally, and become their best selves.