Front Desk Agent

Renaissance Hotels, part of the Marriott International portfolio, is a distinguished hospitality brand committed to delivering unique and memorable guest experiences. Situated at 6007 Legacy Dr, Plano, Texas, this property embodies the spirit of its neighborhood, inviting guests to explore and immerse themselves in the local culture. Renaissance Hotels is not just about providing excellent accommodations but about facilitating adventures, stories, and authentic connections with places and people. As part of a global team under Marriott International, associates benefit from a diverse and inclusive environment that values backgrounds, talents, and experiences. The company is dedicated to fostering a workplace free from discrimination and actively celebrates the unique contributions of all team members, promoting equality for veterans, individuals with disabilities, and all protected classes under applicable laws.

The Guest Experience Expert role at Renaissance Hotels in Plano is designed for individuals passionate about hospitality and eager to play a vital part in creating seamless and enjoyable stays for guests. This part-time, non-management position requires availability primarily on Friday, Saturday, and Sunday from 3:00 pm to 11:30 pm. Unlike traditional front desk roles focused solely on check-ins and check-outs, this position empowers associates to engage dynamically in guest services throughout their visit. The Guest Experience Expert is entrusted with a variety of responsibilities that contribute to a welcoming and efficient environment, such as processing operational needs, handling specific guest requests, managing reports, and sharing insights about the local area.

Working in this role demands a proactive and hands-on approach, including standing, walking, and moving throughout the workplace, as well as occasionally lifting or assisting with items weighing up to 10 pounds. The company emphasizes maintaining high standards in safety, professionalism, and quality in every interaction. This includes adherence to company policies, protecting assets, upholding confidentiality, and presenting oneself in a professional manner, from uniform to communication. Guest Experience Experts are pivotal in making guests feel valued and attended to, transforming routine transactions into memorable parts of their overall experience. This position is an excellent opportunity for individuals seeking to start their career in hospitality, offering room for growth within a globally recognized hotel brand and the chance to connect with travelers from around the world.