Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $33.15
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Tuition Reimbursement
Job Description
The Ritz-Carlton, located at 4375 Admiralty Way, Marina Del Rey, California, is a globally renowned luxury hotel brand that is part of Marriott International’s prestigious portfolio. Known for its exceptional hospitality and award-winning service, The Ritz-Carlton sets the standard for luxury accommodations and impeccable guest experiences worldwide. This establishment prides itself on delivering a rare and special level of service that ensures guests leave with lifelong memories. Every team member at The Ritz-Carlton is empowered to be creative, thoughtful, and compassionate, contributing to the seamless delivery of the brand's Gold Standards in hospitality. The hotel's culture celebrates diversity and values the unique backgrounds and talents of each associate, fostering an inclusive environment that encourages personal and professional growth.
The role offered is a full-time, non-management position within the Rooms & Guest Services Operations category, with a pay rate of $33.15 per hour. This position is based on-site and is integral to the guest experience, focusing on front desk operations and guest service excellence. The primary responsibilities include processing guest check-ins and check-outs, managing reservation confirmations, assigning rooms, issuing room keys, and handling various payment types such as cash, credit, debit, and checks. The individual in this role will also be tasked with answering and addressing guest inquiries, requests, and concerns promptly and professionally.
Additionally, the position requires coordination with the Housekeeping department to ensure rooms are ready for guest arrivals and effective communication regarding parking procedures and valet or bell staff dispatching. The individual will provide guests with property directions and insights into local attractions, enhancing their overall stay. Daily administrative duties include running reports on arrivals and departures, managing special requests, and ensuring accuracy in cashier and closing reports. Handling cash, balancing receipts, and adhering to all accounting and safety protocols are also critical aspects of this position.
This role demands adherence to the company’s safety, security, and quality assurance policies. The Ritz-Carlton expects all employees to maintain a professional appearance, safeguard proprietary information, and exhibit courteous and clear communication. The ability to manage physical tasks such as standing, walking, and moving objects up to 10 pounds is also necessary. The Ritz-Carlton is committed to equal opportunity employment and welcomes applicants from all backgrounds, emphasizing a workplace free from discrimination and inclusive of individuals with disabilities and veteran status.
Joining The Ritz-Carlton team means becoming part of a global family dedicated to hospitality excellence, where the core values and service philosophy guide daily work. This position not only offers the chance to contribute to creating exceptional guest experiences but also provides an opportunity for personal development within a supportive and empowering culture. The role embodies the Gold Standards of The Ritz-Carlton, which include the Employee Promise and Service Values, ensuring that every guest interaction is delivered with grace and thoughtfulness. Prospective employees are encouraged to take pride in their contributions and the prestigious legacy of The Ritz-Carlton, where every day is an opportunity to be better than the last.
The role offered is a full-time, non-management position within the Rooms & Guest Services Operations category, with a pay rate of $33.15 per hour. This position is based on-site and is integral to the guest experience, focusing on front desk operations and guest service excellence. The primary responsibilities include processing guest check-ins and check-outs, managing reservation confirmations, assigning rooms, issuing room keys, and handling various payment types such as cash, credit, debit, and checks. The individual in this role will also be tasked with answering and addressing guest inquiries, requests, and concerns promptly and professionally.
Additionally, the position requires coordination with the Housekeeping department to ensure rooms are ready for guest arrivals and effective communication regarding parking procedures and valet or bell staff dispatching. The individual will provide guests with property directions and insights into local attractions, enhancing their overall stay. Daily administrative duties include running reports on arrivals and departures, managing special requests, and ensuring accuracy in cashier and closing reports. Handling cash, balancing receipts, and adhering to all accounting and safety protocols are also critical aspects of this position.
This role demands adherence to the company’s safety, security, and quality assurance policies. The Ritz-Carlton expects all employees to maintain a professional appearance, safeguard proprietary information, and exhibit courteous and clear communication. The ability to manage physical tasks such as standing, walking, and moving objects up to 10 pounds is also necessary. The Ritz-Carlton is committed to equal opportunity employment and welcomes applicants from all backgrounds, emphasizing a workplace free from discrimination and inclusive of individuals with disabilities and veteran status.
Joining The Ritz-Carlton team means becoming part of a global family dedicated to hospitality excellence, where the core values and service philosophy guide daily work. This position not only offers the chance to contribute to creating exceptional guest experiences but also provides an opportunity for personal development within a supportive and empowering culture. The role embodies the Gold Standards of The Ritz-Carlton, which include the Employee Promise and Service Values, ensuring that every guest interaction is delivered with grace and thoughtfulness. Prospective employees are encouraged to take pride in their contributions and the prestigious legacy of The Ritz-Carlton, where every day is an opportunity to be better than the last.
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull objects up to 10 pounds
- Basic computer skills
- Ability to follow safety and security policies
- Excellent customer service skills
- Ability to maintain professional appearance and demeanor
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to speak clearly and professionally
- Strong interpersonal and communication skills
- Ability to maintain confidentiality and professionalism
Job Duties
- Process all guest check-ins by confirming reservations, assigning room, and issuing room key
- Process all payment types including cash, checks, debit, and credit
- Manage guest check-outs including resolving late and disputed charges
- Answer, record, and process guest calls, messages, and requests
- Coordinate with Housekeeping to track room readiness for check-in
- Communicate parking procedures and dispatch bell or valet staff as needed
- Run daily reports on arrivals and departures and complete cashier and closing reports
Job Criteria
Experience
No experience required
Job Location
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