Front Desk Agent

Aqua Aston Hospitality (AAH) is a renowned hospitality company dedicated to providing exceptional vacation experiences to travelers across the globe. Known for its supportive, friendly, and beautiful work environment, AAH consistently strives to make vacation dreams come true for every guest. With a strong emphasis on guest satisfaction and employee growth, the company fosters a workplace that balances professionalism with warmth and hospitality. Aqua Aston Hospitality operates a range of resorts and vacation properties, emphasizing quality service, welcoming atmospheres, and memorable guest interactions. The company is committed to diversity and inclusion, ensuring a welcoming and supportive culture for all employees. Aqua Aston Hospitality offers competitive pay and a comprehensive benefits package, recognizing that great benefits contribute to a fulfilling life. Employee perks include medical, dental, vision, 401(k) opportunities, travel discounts, credit union membership, tuition reimbursement, and professional counseling along with family support.

The role of a Guest Service Agent at Aqua Aston Hospitality is integral to ensuring guests receive exceptional care and support throughout their stay. As a key front-line representative, the Guest Service Agent is responsible for welcoming guests, handling check-ins and check-outs efficiently, managing reservations, and processing guest charges accurately. This position requires excellent communication skills, attention to detail, and the ability to address guest inquiries and complaints with professionalism and empathy. The Guest Service Agent must maintain a high level of guest satisfaction by providing accurate information about activities, dining options, and local attractions. This role also encompasses dispatching maintenance and guest requests to the appropriate departments and performing essential bookkeeping tasks such as balancing accounts and completing nightly audits.

In addition to managing guest interactions, the Guest Service Agent contributes to the overall guest experience by maintaining an organized and clean work area, restocking office supplies, and ensuring cash drawer security. Flexibility is crucial for this role, as the employee must be able to work various shifts, including overnight and holiday shifts, to meet business needs. The position may also involve assisting with bell and runner duties depending on the facility or location. Demonstrating a teamwork mindset, the Guest Service Agent collaborates professionally with colleagues and other departments to achieve team goals. Aqua Aston Hospitality prioritizes employee well-being and development, offering opportunities for growth and advancement within the company, making this role ideal for individuals passionate about hospitality and guest service excellence. With an hourly wage of $26.22, this position provides a rewarding opportunity to build a career in the hospitality industry while contributing to memorable vacation experiences for guests.