Front Desk Agent

The Holiday Inn & Suites Salt Lake City Airport West is a well-established full-service hotel located conveniently near Salt Lake City International Airport. As part of the globally recognized InterContinental Hotels Group (IHG), Holiday Inn & Suites offers a trusted brand known for its commitment to excellent guest service and comfortable accommodations. The hotel is designed to cater to both business and leisure travelers, providing modern amenities such as complimentary Wi-Fi, on-site dining, fitness center, and meeting spaces. The staff at this location pride themselves on creating a welcoming and comfortable environment for all guests, ensuring each stay is memorable and hassle-free.

This position is for a full-time Front Desk Agent working 32-40 hours per week with flexible days. The shift is scheduled from 3 PM to 11 PM, ideal for individuals seeking evening work hours. The starting pay is $13.00 per hour, with opportunities for growth within the hotel’s team. The Front Desk Agent plays a critical role in the overall guest experience by serving as the initial point of contact for guests checking in and checking out of the hotel. This role requires excellent communication skills, professionalism, and a positive, proactive attitude.

The main objective of the Front Desk Agent is to enhance the quality assurance standards of the hotel, promote a safe environment, and contribute to the overall guest satisfaction. Candidates must demonstrate a willing, urgent, and can-do attitude to tackle daily responsibilities effectively. The successful agent will also work closely with supervisors and co-workers to ensure smooth operations throughout the shift. Key responsibilities include managing front desk cash, executing check-in and check-out procedures with attention to guest needs, maintaining cleanliness and order in guest-facing and back office areas, and completing required brand trainings.

Additionally, the Front Desk Agent supports team efforts by providing detailed communication across hotel departments to address guest requests or concerns promptly. Physical requirements include the ability to carry, lift, and move items weighing up to 50 pounds, alongside frequent bending, stooping, kneeling, and standing to maintain a high level of service and operational efficiency. Overall, this role offers the ideal candidate a chance to become an integral part of a dedicated hospitality team and contribute meaningfully to the hotel’s reputation for quality and excellence.