Front Desk Agent

Aqua Aston Hospitality (AAH) is a well-established hospitality company dedicated to providing exceptional vacation experiences for travelers from around the globe. As a part of Marriott Vacations Worldwide, AAH operates in a vibrant and supportive work environment that values friendly interaction, professional growth, and memorable service. The company is known for creating relaxing and enjoyable vacation destinations where guests feel welcomed and cared for throughout their stay. AAH's commitment to service excellence and guest satisfaction is backed by competitive benefits, a strong team culture, and opportunities for development. With a focus on maintaining a workplace where employees are empowered to bring their best selves to work, AAH fosters an inclusive and collaborative atmosphere that prioritizes both the guest and the staff experience.

The role of Guest Services Agent at Aqua Aston Hospitality involves being at the forefront of delivering outstanding customer service to owners and guests. This hourly position offers a competitive wage of $26.22 and involves assisting guests with checking into their villas, explaining property amenities, and resolving any questions or concerns guests may have during their stay. The position also includes engaging positively with guests by providing information on local attractions and activities, and by coordinating with other departments to ensure guest satisfaction. The Guest Services Agent plays a critical role in creating memorable vacation experiences through attentive service, clear communication, and timely resolution of guest issues. Additionally, this role supports various duties such as assisting with bellman and runner tasks when needed, answering telephone calls, and contributing to team goals by maintaining professional conduct and adhering to company safety procedures. Employment at AAH includes access to a robust benefits package such as medical, dental, vision coverage, 401K plans, travel discounts, tuition reimbursement, and exclusive site-specific perks like complimentary employee coffee, local restaurant discounts, and employee luncheons. The role requires flexibility to work various shifts including holidays and weekends, physical ability to perform necessary job functions, and a commitment to upholding the high standards of guest service and company policy. Aqua Aston Hospitality prides itself on fostering professional growth and development within its team, making it an ideal workplace for those passionate about hospitality and dedicated to making vacation moments truly special for guests.