Front Desk Agent

Marriott Vacations Worldwide (MVW) is a leading vacation ownership company dedicated to making vacation dreams come true for travelers around the world. As part of the Marriott family, the company operates in a supportive, friendly, and beautiful work environment that strives to create memorable vacation experiences for its owners and guests. Marriott Vacations Worldwide focuses on delivering exceptional service, offering high-quality resorts and a commitment to guest satisfaction. The company blends hospitality expertise with a passion for travel, aiming to provide meaningful moments where guests can create lifelong memories.

MVW is currently hiring for the full-time position of Guest Services Agent. This role is essential in providing top-notch customer service and ensuring owners and guests have an excellent vacation experience. The hourly pay rate for this position is $20.65, with shifts available on 1st and 2nd shifts including weekends and holidays, emphasizing the importance of flexibility and dedication in this role.

As a Guest Services Agent at Marriott Vacations Worldwide, you will be the first point of contact for guests, welcoming them warmly and assisting with check-ins to their villas. Your responsibilities extend to providing detailed information about property amenities, services, hours of operation, as well as local areas of interest and activities. Your role is pivotal in actively listening to guests’ questions, concerns, and requests and promptly resolving issues by coordinating with other departments.

You will be expected to explain room features, such as the use of room keys and availability of ice and vending machines, ensuring guests have a smooth and enjoyable stay. Follow-up is also a key aspect of this position, confirming that guests’ needs and problems are met to their satisfaction. Communication skills are crucial as you will handle telephone calls and redirect inquiries to the appropriate departments. Depending on the facility, assisting with bellman and runner duties may also be part of your daily tasks.

Beyond individual guest interactions, the role requires maintaining company standards by welcoming guests and anticipating their needs proactively. Professional and prompt interaction with colleagues and guests is vital to contributing to team goals. Following all company policies and safety procedures is mandatory, reflecting MVW’s dedication to a safe and respectful work environment.

Marriott Vacations Worldwide offers a range of benefits to support the wellbeing and growth of its employees. These include competitive pay, comprehensive medical, dental, and vision insurance, 401(k) opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling, family support, and various growth and development opportunities. Benefit eligibility varies by position, highlighting the company's commitment to providing tailored employee support.

The ideal candidate will be available to work various shifts, including holidays and weekends, and be physically capable of performing tasks such as reaching overhead, bending, twisting, lifting or moving items up to 25 pounds, and standing or walking for extended periods. A background and drug screening may be required based on company policy. This position provides a great opportunity to work in a vibrant environment focused on guest satisfaction and personal career growth.