Front Desk Agent

Fairfield by Marriott Inn & Suites Riverside Perris is part of Marriott International, a globally recognized hospitality leader known for its commitment to quality, service, and memorable guest experiences. Located at 19310 Harvill Ave, Perris, California, this hotel offers travelers a welcoming and reliable stay characterized by warm hospitality and great value. With over 1,000 locations worldwide, Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, blending the company¿s farm heritage with modern comforts and amenities. The brand is dedicated to ensuring that every guest leaves fully satisfied, upheld by the Fairfield Guarantee. The hotel operates within the Rooms and Guest Services Operations category, emphasizing guest experience and operational excellence.

The role of Guest Experience Specialist at Fairfield by Marriott Inn & Suites Riverside Perris is a vital position focused on exceeding guest expectations throughout their stay. This full-time, non-management role offers a pay of $17.75 per hour and requires availability for day and evening shifts, with weekends and holidays preferred. Guest Experience Specialists are empowered to take initiative and ownership of the guest experience beyond the traditional front desk responsibilities. They act as dynamic problem-solvers and ambassadors of the brand, moving throughout their area to address operational needs, respond to guest requests, complete reports, and ensure the highest standards of service.

This role involves standing, sitting, or walking for extended periods and performing physical tasks such as moving, lifting, carrying, pushing, or pulling objects up to 25 pounds. Specialists are expected to maintain professionalism at all times, adhering to company policies, protecting confidential information, safeguarding assets, and presenting themselves with a polished appearance and communication style. Their responsibilities also include delivering quality meals and sharing local highlights to enrich the guest experience.

Marriott International fosters a diverse, inclusive, and equal opportunity workplace that values the unique backgrounds and talents of its associates. This role is open to all qualified applicants, including those with criminal histories, consistent with applicable law. While no prior work or supervisory experience is required, a high school diploma or G.E.D. equivalent is preferred. Through this position, associates become part of a global team where they can grow, develop professionally, and contribute meaningfully to the hospitality industry. At Fairfield by Marriott, every associate is encouraged to be their best self and to deliver genuinely memorable experiences to every guest. This is more than just a job; it is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing team, and become the best version of yourself.