Front Desk Agent

Hilton Milwaukee is a premier hotel located in downtown Milwaukee, recognized as the city’s largest and a historic gem. Originally built in 1927 as the Schroeder Hotel, it has undergone a $40 million renovation, enhancing its guest rooms, event spaces, and grand lobby with modern elegance. The hotel features 554 beautifully appointed guest rooms and over 34,000 square feet of flexible meeting space. Connected to the newly expanded Baird Center, Hilton Milwaukee is a key player in Milwaukee's hospitality and convention industry, maintaining a strong reputation for innovation, exceptional service, and timeless style. As part of Marcus Hotels & Resorts, a division of The Marcus Corporation, it upholds a 60-year legacy of operational and service excellence with a portfolio of 15 unique hotels and resorts across the United States.

We are currently seeking a dedicated Front Desk Agent to join our dynamic team. This full-time role involves greeting and welcoming guests upon arrival, managing check-in and check-out processes, and providing prompt, courteous service that encourages guests to return for future stays. The Front Desk Agent must handle guest requests accurately and efficiently, including selecting appropriate rooms based on guest needs and utilizing the hotel’s computer system to input and retrieve information. Responsibilities include responding to inquiries about the hotel and local area, addressing complaints professionally, and maintaining cash handling accuracy, including managing the House Bank. Candidates should possess excellent communication and customer service skills, demonstrating patience, tact, and diplomacy when resolving conflicts or defusing tense situations. The role requires adaptability to varying schedules, including days, evenings, weekends, and holidays, and the ability to work well under pressure. This is an excellent opportunity to build a career in hospitality, with access to benefits such as meal provisions, discounts across Marcus Hotels & Resorts and Hilton properties, free parking, and paid time off. Additionally, there are opportunities for career growth and geographic transfer within the company. The Hilton Milwaukee values inclusivity and is an equal opportunity employer, dedicated to cultivating extraordinary experiences for guests and employees alike.