Front Desk Agent

Aqua Aston Hospitality (AAH) is a renowned hospitality company committed to creating unforgettable vacation experiences for travelers from around the globe. Known for its warm, welcoming, and supportive work environment, AAH specializes in providing vacation ownership and resort experiences that foster meaningful memories for every guest. With a foundation built on values of hospitality, respect, and teamwork, AAH continues to stand out in the competitive vacation and hospitality industry by delivering top-notch service and innovative vacation solutions.

AAH’s mission is centered on making vacation dreams come true in beautiful destination locations, complemented by a friendly atmosphere that encourages employees to be their best selves while delivering exceptional guest service. As a company, AAH focuses on fostering employee growth and development, offering a wide range of benefits and professional opportunities to ensure its workforce thrives both personally and professionally.

The role of Guest Services Agent at Aqua Aston Hospitality is integral in maintaining the company’s reputation for excellence in service. This position offers an hourly rate of $26.22 and is designed for individuals who love engaging with guests and creating memorable experiences. The Guest Services Agent acts as the face of AAH, welcoming owners and guests as they check into their villas, answering questions, and guiding them through available amenities and local attractions. Agents are empowered to listen actively to guest concerns, respond positively, and coordinate with other departments to promptly resolve issues.

Beyond handling check-ins, the role requires agents to explain room features, follow up on guest requests to ensure satisfaction, and assist with telephone inquiries. Depending on the facility, agents may also support bellman and runner duties. This variety of responsibilities ensures a dynamic work environment where no two days are the same.

AAH values teamwork and a professional demeanor; the Guest Services Agent is expected to interact with colleagues and guests in a courteous and prompt manner while contributing to team goals. Adherence to company policies and safety procedures is a vital component of the role, ensuring a secure and organized workplace.

In addition to offering competitive pay, AAH provides an impressive suite of benefits including medical, dental, vision, and 401(k) plans, travel discounts, tuition reimbursement, professional counseling, and family support programs. The company also offers excellent site-specific perks such as free on-site employee parking, complimentary coffee and tea, employee breakroom amenities, discounts to on-site food outlets, monthly and quarterly luncheon celebrations, and local restaurant discounts. Employees enjoy discounted theme park tickets, rental cars, and opportunities to engage in community service.

AAH embraces inclusive hiring practices and values diversity as a cornerstone of its corporate culture, ensuring equal opportunity for all applicants. The Guest Services Agent position requires flexibility to work various shifts, including holidays and weekends, and involves physical activities such as reaching, bending, lifting up to 25 pounds, and standing for extended periods.

Joining Aqua Aston Hospitality as a Guest Services Agent means being part of a passionate team focused on delivering vacation experiences filled with joy, comfort, and lasting memories. It is a career opportunity that offers not only competitive compensation but also personal growth and the chance to work in a vibrant, supportive hospitality environment.