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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $11.00 - $14.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career development opportunities
Job Description
This position is with a reputable hotel known for its commitment to exceptional guest experiences and quality hospitality services. The hotel prides itself on maintaining a welcoming atmosphere and world-class service standards, catering to both leisure and business travelers. Established in a prime location, the hotel offers a variety of amenities such as comfortable accommodation, dining options, event facilities, and concierge services that enhance the stay of their guests. The organization fosters a professional work environment that values teamwork, efficiency, and the growth of its employees.
As a Front Desk Agent at this hotel, you will play a pi... Show More
As a Front Desk Agent at this hotel, you will play a pi... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to communicate effectively verbally and in writing
- Skill in managing multiple tasks simultaneously
- Proficiency with reservation and office software
- Capacity to handle cash and financial transactions accurately
- Flexibility to work varied shifts including nights, weekends, and holidays
- Professional appearance and demeanor
- Ability to maintain confidentiality and handle sensitive information
- Strong problem-solving skills
- Willingness to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient with computer systems and reservation software
- Ability to work under pressure and handle guest complaints professionally
- Knowledge of hotel services and local area attractions
- Basic accounting and cash handling skills
- Ability to work flexible shifts including weekends and holidays
Job Duties
- Books guest reservations and or coordinates with reservation center
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
- Prepares for group check-ins, check-outs, and VIP arrivals
- Greets, registers, and assigns rooms to guests
- Handles confidential information, including guest records, with a high degree of integrity
- Answers and routes calls as appropriate
- Takes guest messages with accuracy
- Assists with sales and marketing efforts as directed by the General Manager
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass on log
- Replenishes continental breakfast as needed and keeps the area clean
- Ensures common area and lobby is clean
- Performs laundry functions as directed
- Checks guests in and out of the hotel
- Processes customer payments according to established policies and procedures
- Answers phone in a prompt, efficient, and friendly manner
- Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events and functions in the hotel and surrounding area
- Answers guests questions about the property and amenities
- Refers and directs guests to area attractions and outlets
- Arranges transportation of guests to and from the hotel when necessary
- Uses creative reasoning to overcome guest objections and concerns
- Resolves minor guest complaints to the satisfaction of the customer
- Informs supervisor of major problems, complaints, disturbances, or unhappy guests
- Responds quickly to guest requests or complaints in a friendly manner
- Follows up to ensure guest satisfaction
- Completes daily paperwork including cashing out, adjustments, miscellaneous postings, paid-outs, charges, and check-outs
- Handles departmental accounting of monies, receipts, guest accounts, and credit
- Posts all charges, completes cashiers report, prepares deposit and counts cashier bank
- Balances cash bag at open and closing of each shift
- Transmits and receives messages using computer, telephone, email, fax, and switchboard equipment
- Provides a professional image at all times through appearance and dress
- Follows company policies and procedures
- Performs other duties as assigned by supervisor or management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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