FRONT DESK AGENT

Laredo, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Hourly

Range $11.00 - $14.00

Work Schedule

Rotating Shifts

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

Career development opportunities

Job Description

This position is with a reputable hotel known for its commitment to exceptional guest experiences and quality hospitality services. The hotel prides itself on maintaining a welcoming atmosphere and world-class service standards, catering to both leisure and business travelers. Established in a prime location, the hotel offers a variety of amenities such as comfortable accommodation, dining options, event facilities, and concierge services that enhance the stay of their guests. The organization fosters a professional work environment that values teamwork, efficiency, and the growth of its employees.

As a Front Desk Agent at this hotel, you will play a pivotal role in creating positive first impressions and memorable stays for guests. This is a full-time position with competitive salary and opportunities for personal and professional development within the hospitality industry. You will be responsible for managing guest reservations, registering check-ins and check-outs, and ensuring guest satisfaction through excellent communication and problem-solving skills. The role also involves handling financial transactions accurately, coordinating with various departments, and assisting with hotel promotions and marketing efforts as directed by management. Attention to detail, courteous demeanor, and the ability to uphold confidentiality are essential attributes for success in this position.

Job Requirements

High school diploma or equivalent
Prior experience in customer service or hospitality preferred
Ability to communicate effectively verbally and in writing
Skill in managing multiple tasks simultaneously
Proficiency with reservation and office software
Capacity to handle cash and financial transactions accurately
Flexibility to work varied shifts including nights, weekends, and holidays
Professional appearance and demeanor
Ability to maintain confidentiality and handle sensitive information
Strong problem-solving skills
Willingness to follow company policies and procedures

Job Qualifications

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficient with computer systems and reservation software
Ability to work under pressure and handle guest complaints professionally
Knowledge of hotel services and local area attractions
Basic accounting and cash handling skills
Ability to work flexible shifts including weekends and holidays

Job Duties

Books guest reservations and or coordinates with reservation center
Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
Prepares for group check-ins, check-outs, and VIP arrivals
Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Answers and routes calls as appropriate
Takes guest messages with accuracy
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
Replenishes continental breakfast as needed and keeps the area clean
Ensures common area and lobby is clean
Performs laundry functions as directed
Checks guests in and out of the hotel
Processes customer payments according to established policies and procedures
Answers phone in a prompt, efficient, and friendly manner
Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events and functions in the hotel and surrounding area
Answers guests questions about the property and amenities
Refers and directs guests to area attractions and outlets
Arranges transportation of guests to and from the hotel when necessary
Uses creative reasoning to overcome guest objections and concerns
Resolves minor guest complaints to the satisfaction of the customer
Informs supervisor of major problems, complaints, disturbances, or unhappy guests
Responds quickly to guest requests or complaints in a friendly manner
Follows up to ensure guest satisfaction
Completes daily paperwork including cashing out, adjustments, miscellaneous postings, paid-outs, charges, and check-outs
Handles departmental accounting of monies, receipts, guest accounts, and credit
Posts all charges, completes cashiers report, prepares deposit and counts cashier bank
Balances cash bag at open and closing of each shift
Transmits and receives messages using computer, telephone, email, fax, and switchboard equipment
Provides a professional image at all times through appearance and dress
Follows company policies and procedures
Performs other duties as assigned by supervisor or management