Front Desk Agent

North Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Paid Time Off

employee discount

Retirement Plan

Training and Development

Paid holidays

wellness programs

Job Description

Virgin Hotels Las Vegas is a vibrant and innovative luxury hotel located in the heart of Las Vegas, Nevada. Known for its contemporary design, exceptional hospitality, and dynamic lifestyle experiences, Virgin Hotels delivers a unique blend of local culture and global luxury. As part of the Virgin Group, the hotel is committed to providing outstanding guest service with a focus on inclusivity and a spirited culture that values both creativity and excellence. This establishment is dedicated to creating memorable guest interactions while upholding the highest standards of quality and service in every aspect of its operations. Virgin Hotels Las Vegas continues to redefine the concept of hospitality by combining modern technology, thoughtful amenities, and personalized experiences that cater to the diverse needs of its guests.

The role available is focused on the Guest Service position, responsible for welcoming and assisting guests throughout their stay at Virgin Hotels Las Vegas. This position requires a strong commitment to upholding the Virgin culture and delivering a superior level of service. The guest service team member will be well-versed in every feature and service the hotel provides, from room configurations to promotional packages. This role involves using various front office technical systems, including LMS, Luxe Pricing, HotSOS, and Salto, ensuring smooth check-in and check-out procedures tailored to individual guest preferences, whether traditional or mobile. Additionally, the position mandates meticulous attention to guest account handling, dispute resolution, and maintaining a neat and organized work environment. The role demands excellent communication skills, both verbal and written, along with the ability to interact efficiently with guests, co-workers, and management. Teamwork and creativity are critical, as the position encourages thinking outside the box to craft memorable experiences for guests. Employees are expected to uphold security procedures, manage guest inquiries, keep accurate documentation, and support daily operational tasks such as shift checklists and bank accuracy. Virgin Hotels Las Vegas seeks dynamic, enthusiastic, and passionate individuals ready to contribute positively to a collaborative work environment while embodying the distinct spirit and energy of the Virgin brand. The employment type is full-time and offers opportunities for professional growth within a prestigious hospitality group. This role is ideal for individuals who thrive in fast-paced, guest-oriented settings and are committed to maintaining high standards of service excellence.

Job Requirements

Current, legal, and unrestricted ability to work in the United States
high school or equivalent education required
communicate clearly in verbal and written English
input and access data in various computer systems
understand guest inquiries and provide clear, concise responses
work cohesively with other departments and co-workers as part of a team
focus attention on details
maintain confidentiality of all guests and hotel information
maintain a neat, clean, and well-groomed appearance per hotel standards
adhere to hotel policies including but not limited to attendance, safety, behavior
highly organized, anticipating needs and over delivering wherever possible
must be enthusiastic, passionate and possess a wicked sense of humor
be a team player
work well on a team or independently while being accountable for work performed

Job Qualifications

Ability to compute accurate mathematical calculations
ability to communicate in English clearly and pleasantly with guests, management/co-workers, both in person and on the telephone
proficient computer knowledge
high school or equivalent education
communicate clearly in verbal and written English
work cohesively with other departments and co-workers as part of a team
focus attention on details
maintain confidentiality of all guests and hotel information
maintain a neat, clean, and well-groomed appearance per hotel standards
highly organized, anticipating needs and over delivering wherever possible
enthusiastic, passionate and possess a wicked sense of humor
be a team player
work well on a team or independently while being accountable for work performed

Job Duties

Learn and retain complete knowledge of and comply with all policies and procedures
maintain the Virgin culture and level of standards set forth by the management team
always maintain complete knowledge of hotel features/services, hours of operation
be familiar with room types, numbers, layout, décor, locations, rates, and appointments
be aware and understand all aspects of special packages, and promotions
daily house count and expected arrivals/departures
room availability status for any given day
scheduled daily group activities
use excellent communication skills with guests, staff including verbal, written and body language
learn and retain knowledge of all front office technical systems (LMS, Luxe Pricing, HotSOS and Salto)
assist and process check-in and check-outs for our guests in accordance with their preference (traditional or mobile)
process guest accounts by presenting folios to guests when requested, resolving any disputed charges and settling accounts by following accounting procedures
maintain a clean, hygienic, and organized work environment
obtain an assigned bank and ensure accuracy of contracted monies
always keep bank secure
be able to communicate timely and in a responsive manner via digital device
be familiar with the property loyalty programs to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay
ensure all guests questions and requests are completed and followed up on while executing fabulous guest service
be creative and think outside the box to create memorable experiences for our guests
take, record, and relay messages accurately, completely, and legibly
complete all items on the shift checklist
adhere to security procedures to ensure our guest's safety
handle all issues and concerns and keep proper documentation of all important events