You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Paid holidays
wellness programs
Job Description
Virgin Hotels Las Vegas is a vibrant and innovative luxury hotel located in the heart of Las Vegas, Nevada. Known for its contemporary design, exceptional hospitality, and dynamic lifestyle experiences, Virgin Hotels delivers a unique blend of local culture and global luxury. As part of the Virgin Group, the hotel is committed to providing outstanding guest service with a focus on inclusivity and a spirited culture that values both creativity and excellence. This establishment is dedicated to creating memorable guest interactions while upholding the highest standards of quality and service in every aspect of its operations. Virgin Hotels Las Vegas... Show More
Job Requirements
- Current, legal, and unrestricted ability to work in the United States
- high school or equivalent education required
- communicate clearly in verbal and written English
- input and access data in various computer systems
- understand guest inquiries and provide clear, concise responses
- work cohesively with other departments and co-workers as part of a team
- focus attention on details
- maintain confidentiality of all guests and hotel information
- maintain a neat, clean, and well-groomed appearance per hotel standards
- adhere to hotel policies including but not limited to attendance, safety, behavior
- highly organized, anticipating needs and over delivering wherever possible
- must be enthusiastic, passionate and possess a wicked sense of humor
- be a team player
- work well on a team or independently while being accountable for work performed
Job Qualifications
- Ability to compute accurate mathematical calculations
- ability to communicate in English clearly and pleasantly with guests, management/co-workers, both in person and on the telephone
- proficient computer knowledge
- high school or equivalent education
- communicate clearly in verbal and written English
- work cohesively with other departments and co-workers as part of a team
- focus attention on details
- maintain confidentiality of all guests and hotel information
- maintain a neat, clean, and well-groomed appearance per hotel standards
- highly organized, anticipating needs and over delivering wherever possible
- enthusiastic, passionate and possess a wicked sense of humor
- be a team player
- work well on a team or independently while being accountable for work performed
Job Duties
- Learn and retain complete knowledge of and comply with all policies and procedures
- maintain the Virgin culture and level of standards set forth by the management team
- always maintain complete knowledge of hotel features/services, hours of operation
- be familiar with room types, numbers, layout, décor, locations, rates, and appointments
- be aware and understand all aspects of special packages, and promotions
- daily house count and expected arrivals/departures
- room availability status for any given day
- scheduled daily group activities
- use excellent communication skills with guests, staff including verbal, written and body language
- learn and retain knowledge of all front office technical systems (LMS, Luxe Pricing, HotSOS and Salto)
- assist and process check-in and check-outs for our guests in accordance with their preference (traditional or mobile)
- process guest accounts by presenting folios to guests when requested, resolving any disputed charges and settling accounts by following accounting procedures
- maintain a clean, hygienic, and organized work environment
- obtain an assigned bank and ensure accuracy of contracted monies
- always keep bank secure
- be able to communicate timely and in a responsive manner via digital device
- be familiar with the property loyalty programs to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay
- ensure all guests questions and requests are completed and followed up on while executing fabulous guest service
- be creative and think outside the box to create memorable experiences for our guests
- take, record, and relay messages accurately, completely, and legibly
- complete all items on the shift checklist
- adhere to security procedures to ensure our guest's safety
- handle all issues and concerns and keep proper documentation of all important events
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: