Front Desk Agent

HomeTowne Studios by RedRoof is a reputable management company known for offering exemplary extended stay hotel experiences across 20 different states in the United States. Recognized for its dedication to quality and guest satisfaction, HomeTowne Studios underwent property renovations in 2018 which enhanced both the physical aspects of the hotels and the overall guest and employee experience. Committed to continuous improvement, the company implements ongoing enhancements in its facilities and training programs to ensure that the standards remain high and that the environment is comfortable and welcoming for both guests and staff. As a management entity, HomeTowne Studios positions itself not just as a provider of superior lodging but also as an employer of choice that values employee well-being and career advancement.

We are currently looking for a Front Desk Agent to join our team, offering a starting wage between $16 and $17 per hour, depending on experience. This role is essential for maintaining exceptional customer service and a welcoming atmosphere at our hotels. As a Front Desk Agent, you will be the first point of contact for guests, making their experience pleasant from the moment they arrive until check-out. Your responsibilities will range from handling reservations, guest check-ins and check-outs, to overseeing guest accounting and cashier functions. You will be expected to work collaboratively with other departments, primarily housekeeping and hotel management, to ensure smooth operation and satisfaction for both guests and staff.

A successful candidate will have a strong customer service orientation, attentive communication skills, and an ability to manage multiple tasks efficiently in a fast-paced environment. HomeTowne Studios values employees who can demonstrate professionalism, discretion with guest information, and proactive problem-solving capabilities. Moreover, the company fosters opportunities for career growth and professional development, offering a supportive workplace where employees' contributions are recognized and valued.

The position also offers several attractive benefits including health insurance with affordable employee contributions, dental and vision coverage, employer-paid life insurance, paid time off, 401K with employer match, and opportunities for career advancement. Those passionate about hospitality and eager to build a rewarding career in hotel management are encouraged to apply. Become part of a forward-thinking company that not only prioritizes the guest experience but also invests heavily in its team members' success and well-being.