Front Desk Agent

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $20.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability Coverage

401(k) Plan

Paid Time Off

Free shuttle service

Gym membership

Tuition Reimbursement

Employee Discounts

Job Description

Full House Resorts is a leading hospitality and gaming company dedicated to delivering exceptional guest experiences and quality entertainment. With a strong presence in the casino resort industry, Full House Resorts prides itself on creating welcoming environments where guests can enjoy premium amenities, engaging casino activities, and superior customer service. The company operates several properties featuring a combination of hotel accommodations, dining options, and extensive casino floor offerings, attracting a diverse clientele including leisure travelers, gamblers, and event attendees. Known for its commitment to excellence and attention to detail, Full House Resorts endeavors to maintain high standards that contribute to sustained growth and customer satisfaction within the competitive gaming and hospitality markets.

The role offered by Full House Resorts is crucial within their hospitality team, specifically focusing on the front desk and guest services operations in a casino resort environment. This position is responsible for ensuring every guest receives a warm and friendly welcome, delivering a 4-star level customer service experience from check-in to check-out, and providing knowledgeable information about hotel amenities, casino events, and local attractions. The successful candidate will manage reservation modifications, process payments accurately, encourage participation in casino loyalty programs, and handle guest communications promptly. Attention to detail and adherence to casino regulations and internal policies are imperative, as well as maintaining accurate records and managing sensitive gaming licenses. This hourly position offers a competitive starting wage of $20.00 or more, based on experience, along with a comprehensive benefits package that supports employee well-being, financial security, and professional growth. Employees benefit from health, dental, and vision insurance, life and disability coverage, a 401(k) retirement savings plan, paid time off, and convenience services such as free shuttle transportation and local gym memberships. Full House Resorts values reliable attendance, professionalism, and proactive engagement in creating memorable guest experiences, making this role an excellent opportunity for those passionate about hospitality and gaming sectors seeking career advancement within an established and respected company.

Job Requirements

Preferred recent and related customer service experience preferably in a hospitality or gaming environment
Requires Colorado Divison of Gaming License

Job Qualifications

Demonstrated effective and diplomatic customer service and communication skills
Demonstrated experience performing within specific deadlines or under pressure
Demonstrated experience in problem-solving organizing and prioritizing work

Job Duties

Provide a warm and friendly welcome to guests as they arrive creating a positive first impression
Always provide the highest level of overall customer service by enforcing 4-star standards goes above and beyond to make every guest feel special
Efficiently handle the check-in and check-out processes by verifying guest information assigning rooms and processing payments
Encourage guests to participate in player’s club membership and casino events and activities
Handle guest payments including cash credit cards and other forms of payment maintain accurate and well-organized records
Assist guests with room reservations modifications and cancellations ensuring accuracy and adherence to hotel policies
Provide information about the hotel's services amenities casino offerings and local attractions to help guests make the most of their stay
Respond promptly pleasantly and accurately to all customer questions and immediately escalate any issues or concerns from customers to the appropriate person
Answer phone calls take messages and transfer calls to appropriate departments or guests' rooms
Develop and maintain effective working relationships and good customer service skills with all guests and employees
Maintain alertness for the performance of all responsibilities and a general awareness of hotel and casino operation at all times take appropriate action based on observations as directed or established by casino policy procedures or gaming rules and regulations keep the Hotel Manager informed of any concerns
Regular and reliable attendance is a fundamental requirement of this position employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business
Perform duties in compliance with the Colorado Limited Gaming Act Internal Control Minimum Procedures internal policies and procedures and Colorado Limited Gaming Regulations
Wear and maintain uniforms properly including nametag and gaming license adhere to department grooming standards
Perform other duties including special projects as needed and directed