Front Desk Agent

Sonesta International Hotels is recognized as the 8th largest hotel company in the United States and continues to experience rapid growth. Established with a clear vision, Sonesta blends full-service and focused hotel experiences across a diverse portfolio of owned, managed, and franchised properties located in major cities and destinations worldwide. With over 1,000 properties spread across eight countries and expanding, Sonesta is driven by the human side of hospitality, emphasizing personalized service, passionate engagement, and meaningful connections with guests and employees alike. The company’s mission centers on quality, value, and delivering amazing hospitality to every guest and in every stay, positioning Sonesta as a leader in the global hotel industry.

Joining Sonesta means becoming part of a company culture that values respect, loyalty, and purpose-driven work. The emphasis on teamwork and heartfelt guest service creates a unique environment where employees thrive and make a meaningful difference every day. Sonesta offers competitive benefits and an inclusive work environment, recognizing the importance of supporting its workforce with not only excellent career opportunities but also comprehensive benefits packages that contribute to employees' wellbeing and financial security.

The Front Desk Agent (FDA) role at Sonesta International Hotels is a key position that serves as the main point of contact for guests upon their arrival at the hotel, embodying the brand and the guest experience from the moment of check-in. This role is pivotal in ensuring smooth operations at the front desk by greeting, registering, and assigning rooms to guests efficiently while providing information about hotel services and local attractions. The FDA is expected to uphold Sonesta’s core values by delivering passionate and engaging service, following the company’s GUEST model: greet warmly, use eye and ear contact and guest names, establish and anticipate guest needs, solve and own all requests or complaints, and always thank guests.

The Front Desk Agent will be proficient in managing front desk technology systems like Opera and other internet software essential for reservations, payments, and guest account management. This position demands strong communication skills, professionalism, and an ability to handle various situations while maintaining extraordinary interpersonal relations with guests and colleagues. Additionally, the FDA will assist in reservations or PBX as needed, contribute positively to team spirit, and be flexible to work in other hotel areas as necessary to support operations.

Candidates for this role typically have at least a one-year certificate from a college or technical school or equivalent experience, along with a proven track record of customer service excellence. Sonesta values bilingual communication skills as a plus, encouraging a culturally diverse workforce. The physical and work environment requires the ability to stand, walk, talk, and occasionally lift up to 50 pounds, making physical stamina and alertness essential.

Sonesta offers a comprehensive benefits package to its employees, namely medical, dental, and vision insurance; health savings accounts with company match; 401(k) retirement plans with company match; paid vacation and sick days; hotel discounts; educational assistance; paid parental leave; and life, short-term, and long-term disability insurance. The company also proposes additional perks such as hospital indemnity, critical illness, and accident insurance, fostering a supportive and secure employee experience.

Sonesta is proud to be an equal opportunity employer, committed to diversity and inclusion, providing fair consideration for employment without discrimination. Applicants are encouraged to complete full applications along with submitting resumes to be considered for this opportunity to join a thriving and dynamic hospitality company.