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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States and continues to experience rapid growth. Established with a clear vision, Sonesta blends full-service and focused hotel experiences across a diverse portfolio of owned, managed, and franchised properties located in major cities and destinations worldwide. With over 1,000 properties spread across eight countries and expanding, Sonesta is driven by the human side of hospitality, emphasizing personalized service, passionate engagement, and meaningful connections with guests and employees alike. The company’s mission centers on quality, value, and delivering amazing hospitality to every guest and in every stay,... Show More
Job Requirements
- One year certificate from college or technical school or equivalent experience
- three to six months related experience and/or training
- knowledge of Opera and internet software preferred
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to effectively present information in person and small groups
- ability to deliver outstanding guest service
- strong communication skills
- professional appearance and demeanor
Job Qualifications
- One year certificate from college or technical school, or three to six months related experience and/or training or equivalent combination of education and experience
- knowledge of Opera and internet software preferred
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- track record of delivering exceptional guest or client experience
- communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
- bi-lingual communications skills a plus
- strong communication skills
- appropriate professional appearance and demeanor
Job Duties
- Greet, register, and assign rooms to guests
- maintain adequate supplies at each front desk station
- issue room key and provide instructions to Bellperson
- maintain updated registration and key files at all times
- answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- keep records of room availability and guests' accounts
- compute bills and collect payments
- make and confirm reservations
- post charges such as room, parking, food, liquor or telephone to ensure collection of revenue
- assist in reservations or PBX as needed
- build solid relationship with colleagues
- treat colleagues with respect and dignity
- maintain outstanding interpersonal relations with guests and co-workers
- contribute to building a positive team spirit
- deliver passionate and engaging service to guests
- anticipate guests' unique needs and exceed their expectations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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