Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Wind Creek Hospitality is a renowned hospitality company dedicated to providing exceptional experiences across its diverse range of enterprises including resorts, casinos, and hotels. The company is known for its commitment to guest satisfaction, cultural inclusivity, and its strong ethics in hiring practices, specifically embracing Native American Indian preference policies. Located in Montgomery, the company embraces a dynamic work culture that values positive guest interactions and fosters a vibrant team environment. Offering full-time employment opportunities, Wind Creek Hospitality seeks to attract individuals who are eager to contribute to a lively and hospitable atmosphere.
The Hotel Front Desk Agent position is a pivotal role within the Hotel Front Office department. This full-time role operates primarily during the 2:30pm to 11:00pm shift, though hours may adjust depending on business needs. The agent acts as the first point of contact for guests, ensuring that every visitor feels welcomed from the moment of arrival. Responsibilities include managing guest registrations, processing check-ins and checkouts efficiently, and enrolling guests into the player’s club to foster guest loyalty and reward engagement.
This role is essential in building a bridge between guests and the extraordinary experiences available at Wind Creek Hospitality. Beyond routine transactions, the agent disseminates important information regarding hotel promotions, amenities, and property activities, enhancing the guest experience. Additional duties encompass cash handling, administrative tasks such as faxing and copying, answering phones, and assisting with concierge services. Agents must maintain an organized and welcoming front desk area as well as undertake tasks to resolve guest issues promptly and professionally.
Candidates will need to demonstrate strong communication skills, the ability to remain composed in a fast-paced environment, and a commitment to upholding the company’s value system which focuses on personal accountability, fun, and customer dedication. This position also requires standing or walking throughout shifts and the physical capability to lift up to 40 pounds. Successful candidates will undergo a rigorous interview process, including a guest service audition and panel evaluation, to ensure they embody AAA four diamond service standards.
Currently, the role mandates a Tribal Gaming License or the ability to obtain one, reflecting compliance with gaming regulations. The company also expects agents to be comfortable working in environments that may include smoke or secondary smoke exposure. This position offers a unique opportunity to work within a culturally rich, supportive, and exciting hospitality organization committed to employee growth and guest satisfaction.
The Hotel Front Desk Agent position is a pivotal role within the Hotel Front Office department. This full-time role operates primarily during the 2:30pm to 11:00pm shift, though hours may adjust depending on business needs. The agent acts as the first point of contact for guests, ensuring that every visitor feels welcomed from the moment of arrival. Responsibilities include managing guest registrations, processing check-ins and checkouts efficiently, and enrolling guests into the player’s club to foster guest loyalty and reward engagement.
This role is essential in building a bridge between guests and the extraordinary experiences available at Wind Creek Hospitality. Beyond routine transactions, the agent disseminates important information regarding hotel promotions, amenities, and property activities, enhancing the guest experience. Additional duties encompass cash handling, administrative tasks such as faxing and copying, answering phones, and assisting with concierge services. Agents must maintain an organized and welcoming front desk area as well as undertake tasks to resolve guest issues promptly and professionally.
Candidates will need to demonstrate strong communication skills, the ability to remain composed in a fast-paced environment, and a commitment to upholding the company’s value system which focuses on personal accountability, fun, and customer dedication. This position also requires standing or walking throughout shifts and the physical capability to lift up to 40 pounds. Successful candidates will undergo a rigorous interview process, including a guest service audition and panel evaluation, to ensure they embody AAA four diamond service standards.
Currently, the role mandates a Tribal Gaming License or the ability to obtain one, reflecting compliance with gaming regulations. The company also expects agents to be comfortable working in environments that may include smoke or secondary smoke exposure. This position offers a unique opportunity to work within a culturally rich, supportive, and exciting hospitality organization committed to employee growth and guest satisfaction.
Job Requirements
- High school diploma or GED required or enrolled and successfully complete a GED program within six months from start date
- Must be twenty-one years of age or older
- Must be able to type 20 words per minute minimum
- Good writing and verbal communication skills required
- Experience in customer service
- Must be able to lift and carry up to 40 lbs
- Must successfully pass job interview including guest service audition
- Must be able to operate standard office equipment such as phones and computers
- Must be able to pass a panel interview and audition
- Must be able to demonstrate AAA four diamond behaviors in the panel interview’s audition process
- Must be able to stand or walk for entire shift
- Must be able to work in a fast-paced high volume environment
- Willing and able to work odd or irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a Tribal Gaming License or the ability to obtain and maintain a license
- Must have willingness and ability to work in a smoke or secondary smoke environment
Job Qualifications
- High school diploma or GED required or enrolled in GED program within six months
- Must be twenty-one years of age or older
- Good writing and verbal communication skills
- Experience in customer service
- Ability to type at least 20 words per minute
- Ability to operate standard office equipment such as phones and computers
- Ability to stand or walk for entire shift
- Ability to work effectively in a fast-paced environment
- Ability to pass guest service audition and panel interview demonstrating AAA four diamond behaviors
- Willingness to work odd or irregular hours including nights, weekends, and holidays
- Tribal Gaming License or ability to obtain one
Job Duties
- Project a positive image and greet all guests
- Perform hotel check-in and checkout transactions
- Enroll guests to player’s club and generate rewards cards
- Disseminate information about hotel promotions and property
- Handle cash, check authorizations, faxing, and copying
- Maintain cash drawer and submit documentation
- Assist qualified players with priority service
- Answer telephones and route calls
- Assist with concierge duties
- Resolve guest issues and disputes
- Report guestroom maintenance issues
- Restock front desk supplies
- Keep work area clean and orderly
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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