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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.25 - $16.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible schedule
Job Description
Avion Hospitality is a renowned hotel management company known for its commitment to delivering exceptional guest experiences across its diverse portfolio of properties. Specializing in lifestyle, full-service, and resort hotels, Avion Hospitality emphasizes quality, service, and innovation in hospitality management. The company takes pride in creating memorable stays for guests through attentive service, comfortable accommodations, and a broad range of amenities designed to meet the needs of both leisure and business travelers. With a reputation for fostering positive workplace environments and promoting career growth within the hospitality industry, Avion Hospitality is an ideal employer for professionals dedicated to excellence in... Show More
Job Requirements
- High school diploma or equivalent
- preferably some college coursework
- experience in hotel or related field preferred
- positive and upbeat personality
- ability to multitask and be detail-oriented
- strong problem-solving skills
- clear communication skills
- ability to evaluate and select courses of action quickly
- ability to work under stress
- effective workplace problem handling
- good listening and understanding abilities
- basic math skills for financial data
- logical thinking and abstract problem solving
- operational knowledge of Microsoft Office
- willingness to work varied schedules including nights, weekends and holidays
- understanding of hotel products and guest services
- ability to contribute to a positive work environment
Job Qualifications
- High school diploma or equivalent
- some college coursework preferred
- experience in hotel or related field preferred
- strong customer service and communication skills
- ability to multitask and solve problems effectively
- proficiency in basic arithmetic and financial data handling
- operational knowledge of Microsoft Office suite
- ability to handle high-pressure situations calmly
- understanding of hotel products and guest services
- willingness to work varied schedule including evenings, weekends, and holidays
- ability to create a positive work environment
Job Duties
- Greet and welcome guests in a friendly and service-oriented manner
- register guests and process check-ins and check-outs efficiently and courteously
- manage telephone switchboard operations according to performance standards
- respond promptly to guest requests for information, mail, and messages
- provide accurate answers to guest inquiries about hotel services, facilities, and local attractions
- coordinate with other hotel departments to ensure excellent guest service
- maintain knowledge of rates, packages, promotions, and in-house groups
- assist guests with reservations and rate quoting
- follow hotel policies, standards, and safety regulations
- handle emergency procedures knowledgeably
- ensure the logging and delivery of packages, mail, and messages
- use proper radio etiquette when communicating with associates
- deliver guest items such as luggage, newspapers, or amenities as requested
- maintain a clean and organized work area and uphold cleanliness and safety throughout the hotel
- support coworkers in various departmental tasks as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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