Front Desk Agent

Norman, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.25 - $16.75

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible schedule

Job Description

Avion Hospitality is a renowned hotel management company known for its commitment to delivering exceptional guest experiences across its diverse portfolio of properties. Specializing in lifestyle, full-service, and resort hotels, Avion Hospitality emphasizes quality, service, and innovation in hospitality management. The company takes pride in creating memorable stays for guests through attentive service, comfortable accommodations, and a broad range of amenities designed to meet the needs of both leisure and business travelers. With a reputation for fostering positive workplace environments and promoting career growth within the hospitality industry, Avion Hospitality is an ideal employer for professionals dedicated to excellence in guest services and hotel operations.

The role of Front Desk Agent at Avion Hospitality is pivotal in upholding the company's standards of outstanding customer service and operational efficiency. Front Desk Agents serve as the first point of contact for guests, responsible for greeting and registering guests, making and modifying reservations, and managing hotel operator and concierge duties. This role requires providing attentive, courteous, and efficient service throughout the guest's stay to ensure a seamless and enjoyable experience. Front Desk Agents also play a crucial role in maximizing room revenue and occupancy by accurately processing reservations and coordinating with other departments.

Successful candidates should possess strong communication skills, the ability to multitask, and problem-solving capabilities to handle various situations promptly and effectively. This position involves working in a fast-paced, high-pressure environment, and agents must maintain composure and professionalism at all times. Additionally, familiarity with hotel products, guest services, emergency procedures, and technology systems like the Front Desk computer system and Microsoft Office suite is essential. Flexibility to work varied schedules, including evenings, nights, weekends, and holidays, is required to meet the demands of hotel operations. Avion Hospitality values individuals with positive attitudes who actively contribute to a positive work environment and enhance the overall guest experience. This position offers a dynamic workplace where team collaboration and dedication to service excellence lead to rewarding career opportunities in the hospitality industry.

Job Requirements

High school diploma or equivalent
preferably some college coursework
experience in hotel or related field preferred
positive and upbeat personality
ability to multitask and be detail-oriented
strong problem-solving skills
clear communication skills
ability to evaluate and select courses of action quickly
ability to work under stress
effective workplace problem handling
good listening and understanding abilities
basic math skills for financial data
logical thinking and abstract problem solving
operational knowledge of Microsoft Office
willingness to work varied schedules including nights, weekends and holidays
understanding of hotel products and guest services
ability to contribute to a positive work environment

Job Qualifications

High school diploma or equivalent
some college coursework preferred
experience in hotel or related field preferred
strong customer service and communication skills
ability to multitask and solve problems effectively
proficiency in basic arithmetic and financial data handling
operational knowledge of Microsoft Office suite
ability to handle high-pressure situations calmly
understanding of hotel products and guest services
willingness to work varied schedule including evenings, weekends, and holidays
ability to create a positive work environment

Job Duties

Greet and welcome guests in a friendly and service-oriented manner
register guests and process check-ins and check-outs efficiently and courteously
manage telephone switchboard operations according to performance standards
respond promptly to guest requests for information, mail, and messages
provide accurate answers to guest inquiries about hotel services, facilities, and local attractions
coordinate with other hotel departments to ensure excellent guest service
maintain knowledge of rates, packages, promotions, and in-house groups
assist guests with reservations and rate quoting
follow hotel policies, standards, and safety regulations
handle emergency procedures knowledgeably
ensure the logging and delivery of packages, mail, and messages
use proper radio etiquette when communicating with associates
deliver guest items such as luggage, newspapers, or amenities as requested
maintain a clean and organized work area and uphold cleanliness and safety throughout the hotel
support coworkers in various departmental tasks as needed