Front Desk Agent

Loma Linda, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $17.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Professional Development

Job Description

Holiday Inn Express Loma Linda is part of the globally recognized Holiday Inn Express brand, known for delivering consistent, comfortable, and high-quality hospitality experiences. As a prominent hotel in Loma Linda, the hotel serves a diverse range of guests including business travelers, families, and tourists seeking affordable yet reliable accommodations. The establishment prides itself on a welcoming atmosphere and efficient service, ensuring guests enjoy both comfort and convenience during their stay. With a commitment to excellence, the hotel focuses on upholding brand standards that emphasize guest satisfaction, cleanliness, and professionalism across all departments. The team is dedicated to creating a memorable experience from check-in to check-out, supporting the mission that every guest should feel valued and well cared for throughout their visit. The hotel culture fosters collaboration and respect among employees, reinforcing the importance of each team member’s role in the overall success of the property.

As a Front Desk Agent at Holiday Inn Express Loma Linda, you will be the critical first point of contact for our valued guests, embodying the role of 'Ground Control' for our hospitality experience. This position is central to delivering the Wings of Excellence standards, ensuring that every guest’s arrival and departure are smooth, efficient, and welcoming. You will greet guests warmly, process check-ins and check-outs with accuracy using the Property Management System, and address any issues that arise with professionalism and empathy. The role requires strong communication skills to coordinate effectively with housekeeping, maintenance, and management teams, while maintaining the front desk area’s organization and adherence to brand policies. The Front Desk Agent will also play a key role in promoting hotel amenities and local attractions, enriching the guest experience. Offering shifts during mornings and evenings (6am-2pm or 2pm-10pm), this position requires flexibility, including availability on weekends and holidays. Candidates should have at least one year of customer service or front desk experience, preferably in the hospitality industry, and be proficient in PMS systems. The Hotel emphasizes ownership, accountability, and a guest-first culture, making this an excellent opportunity for those who excel in a fast-paced environment and enjoy interacting with people. This role is an integral part of the hotel's dedicated team, providing an engaging and rewarding career path within the hospitality industry.

Job Requirements

High school diploma or equivalent
Minimum 1 year of front desk or customer service experience
Proficiency with PMS systems preferred
Excellent communication skills
Strong organizational skills
Ability to multitask in a fast-paced setting
Flexibility to work mornings, evenings, weekends, and holidays as required

Job Qualifications

High school diploma or equivalent
College coursework in hospitality preferred
Minimum 1 year of front desk or customer service experience
Hotel experience strongly preferred
Proficiency with PMS systems such as Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment while maintaining composure and professionalism

Job Duties

Greet all guests with warmth and professionalism upon arrival and departure
Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards
Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
Promote hotel amenities, local attractions and programs to enhance the guest experience
Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System
Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies
Assist with same-day reservations, group check-ins, and modifications as needed
Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals
Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotel's SOP
Respond promptly to calls, emails, and internal messages using approved communication systems
Adhere to all Hotel's policies, brand training, and safety procedures
Maintain a clean, organized, and professional front desk workspace at all times
Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
Maintain uniform and appearance standards at all times per the Hotels policy
Work flexible shifts including nights, weekends, and holidays
Participate as a collaborative team member within the hotel culture