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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional Development
Job Description
Holiday Inn Express Loma Linda is part of the globally recognized Holiday Inn Express brand, known for delivering consistent, comfortable, and high-quality hospitality experiences. As a prominent hotel in Loma Linda, the hotel serves a diverse range of guests including business travelers, families, and tourists seeking affordable yet reliable accommodations. The establishment prides itself on a welcoming atmosphere and efficient service, ensuring guests enjoy both comfort and convenience during their stay. With a commitment to excellence, the hotel focuses on upholding brand standards that emphasize guest satisfaction, cleanliness, and professionalism across all departments. The team is dedicated to creating a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of front desk or customer service experience
- Proficiency with PMS systems preferred
- Excellent communication skills
- Strong organizational skills
- Ability to multitask in a fast-paced setting
- Flexibility to work mornings, evenings, weekends, and holidays as required
Job Qualifications
- High school diploma or equivalent
- College coursework in hospitality preferred
- Minimum 1 year of front desk or customer service experience
- Hotel experience strongly preferred
- Proficiency with PMS systems such as Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet all guests with warmth and professionalism upon arrival and departure
- Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards
- Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
- Promote hotel amenities, local attractions and programs to enhance the guest experience
- Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
- Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System
- Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies
- Assist with same-day reservations, group check-ins, and modifications as needed
- Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals
- Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotel's SOP
- Respond promptly to calls, emails, and internal messages using approved communication systems
- Adhere to all Hotel's policies, brand training, and safety procedures
- Maintain a clean, organized, and professional front desk workspace at all times
- Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
- Maintain uniform and appearance standards at all times per the Hotels policy
- Work flexible shifts including nights, weekends, and holidays
- Participate as a collaborative team member within the hotel culture
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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