Front Desk Agent

Eugene, OR, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $16.50 - $17.00

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental

Vision

competitive pay

Employer Paid Life Insurance

PTO

401k with employer match

Career growth opportunities

Job Description

HomeTowne Studios by RedRoof is a reputable extended stay hotel management company known for delivering exceptional lodging experiences across 20 states in the United States. Committed to maintaining high standards of quality and comfort, HomeTowne Studios excels at providing guests with a welcoming and home-like atmosphere, making extended stays both pleasant and convenient. The company has undergone significant property renovations in 2018 and continues to enhance its facilities to improve guest satisfaction and employee working conditions. As a strong management company in the hospitality sector, HomeTowne Studios prioritizes not only the comfort of its guests but also the professional growth and wellbeing of its employees, making it an employer of choice within the hotel industry.

The role of a Front Desk Agent at HomeTowne Studios plays a vital part in ensuring guests experience quality service from the moment they enter the hotel. This position entails being the first point of contact for guests, managing reservations, and performing essential front desk and cashier responsibilities. The Front Desk Agent will welcome guests with a friendly demeanor, assist with check-in and check-out procedures, and handle any requests or concerns guests may have. The role demands strong communication abilities, confidentiality in managing guest information, and effective coordination with housekeeping and management teams to uphold a seamless guest experience. This full-time position offers a starting wage between $16.50 and $17.00 per hour, depending on prior experience, along with a comprehensive benefits package including health, dental, and vision insurance, life insurance, paid time-off, 401K with employer match, and opportunities for career advancement within the company. The ideal candidate will have excellent basic office skills, a minimum of one year of customer service experience, and the ability to work collaboratively in a fast-paced environment. By joining HomeTowne Studios, candidates become a part of a dedicated team focused on hospitality excellence and long-term employee satisfaction.

Job Requirements

High school diploma preferred or equivalent experience
1 year customer service experience
Basic office skills including math, cash handling, and computer literacy
Basic English communication skills, verbal and written
Ability to work flexible hours
Professional appearance and demeanor
Strong organizational and multitasking abilities

Job Qualifications

High school diploma preferred or equivalent experience
1 year in previous customer service position
Basic office skills such as math, cash handling and computer skills
Basic English communication skills, both verbal and written
Ability to maintain professionalism and confidentiality
Strong interpersonal and customer service skills

Job Duties

Welcome guests with friendly greeting and smile while performing all guest related services
Handle reservations request
check guests in/out
handle guest accounting and cashier functions
Make, change and monitor reservations
reviews and reports rate availability using front desk computer system
update and monitor room status
promote future sales
Maintain confidentiality of guest information and pertinent hotel data
Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms
Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance
Performs all other duties as assigned