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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
401k
Life insurance
short-term disability
long-term disability
EAP
Tuition Reimbursement
Travel perks
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences and fostering a supportive work environment for its employees. As a leader in the hotel industry, Hyatt offers a range of opportunities for career growth, professional development, and the chance to be part of a diverse and dynamic team. The brand emphasizes care, respect, and a positive atmosphere, ensuring both guests and colleagues feel valued and supported throughout their journey. Hyatt's comprehensive benefits package includes medical, dental, vision coverage, 401k retirement plans, life insurance, short-term and long-term disability options, employee assistance programs, tuition reimbursement,... Show More
Job Requirements
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts
- Ability to stand and move throughout front office and continuously perform essential job functions
- Ability to read, listen, and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
- Any combination of education and experience equivalent to graduation from high school or any other combination that provides required knowledge
- Individuals are required to meet the minimum bonding standards
- All employees must maintain a neat, clean, and well-groomed appearance specific to company standards.
Job Qualifications
- High school diploma preferred
- Prior hospitality experience preferred
- Applicants with additional language skills preferred
- Considerable skill in calculator use for mathematical calculations without error
- Ability to deal effectively with internal and external customers requiring patience, tact, and diplomacy
- Ability to stand and move throughout the front office continuously
- Ability to communicate effectively in English both verbally and in writing
- Ability to access and accurately input information using a computer system
- Hearing and visual ability to observe and detect emergency signs
- Graduation from high school or equivalent combination of education, training or experience
- Ability to maintain neat, clean, and well-groomed appearance
- Meet minimum bonding standards
- Ability to perform essential duties proficiently with or without reasonable accommodation.
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions
- Complete the registration process by inputting and retrieving information from a computer system, confirm pertinent information including number of guests and room rate, and make appropriate room selections
- Code electronic keys and provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
- Verify and accurately imprint credit cards for authorization using electronic methods, handle cash, make change, and balance an assigned house bank
- Accept and accurately record vouchers, traveler’s checks, and other forms of payment
- Post charges to guest rooms and house accounts using the computer
- Promptly answer the telephone, input messages into the computer, retrieve messages for guests, and handle mail, packages, and facsimiles as requested
- Close guest accounts at checkout and ascertain satisfaction, negotiate compromises including authorizing revenue allowances if needed
- Remain calm and alert during emergency and heavy hotel activity, resolve complications like location changes or credit issues
- Field guest complaints, conduct thorough research to develop effective solutions, and negotiate results
- Plan and implement detailed steps using judgment and discretion
- Summon front service or bell assistance to escort guests as appropriate
- Provide safe deposit boxes service by escorting guests to the vault and handling access slips
- Operate facsimile machine and photocopier as required
- File registration cards and retrieve them for guest check out
- Provide instruction for guest and employee safety during emergencies
- Maintain familiarity with all property functions to effectively market the property and direct guest flow
- Listen and respond to guest inquiries with accurate information about hotel services, local attractions, transportation, and event spaces
- Assist PBX operators or reservations agents as needed
- Perform other duties assigned by the supervisor.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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