Front Desk Agent

The Westin Irving Convention Center at Las Colinas, located at 400 Las Colinas Blvd W, Irving, Texas, is a prestigious hotel that is part of Marriott International, one of the world’s leading hospitality companies. Known for its commitment to excellent service and guest satisfaction, The Westin provides a welcoming environment designed to offer guests a memorable and unique experience. This full-time, non-management position is based at the hotel location and is not remote. The Westin is dedicated to creating a safe workplace, upholding high-quality standards, and fostering diversity and inclusion among its team members, reflecting its core values as an equal opportunity employer.

The role of Guest Experience Expert at The Westin Irving Convention Center is centered on enhancing the overall guest experience beyond the traditional check-in and check-out process. This position emphasizes proactive service, where the expert contributes to making each guest’s stay distinctive and highly enjoyable. Guest Experience Experts are trusted to take initiative and engage in a variety of responsibilities, including handling operational tasks, processing guest requests, completing necessary reports, and sharing insight into local attractions and highlights. The aim is to seamlessly integrate transactions into the guest's experience, making each interaction meaningful and pleasant.

Employees in this role must maintain a professional appearance and communication style, adhere to company policies, protect company assets and confidentiality, and actively work towards upholding the brand’s quality standards. The position requires physical stamina, as it involves standing, sitting, or walking for extended periods and managing light lifting tasks up to 10 pounds independently. As a critical part of the hotel's guest services operations, the Guest Experience Expert is expected to adopt a hands-on approach and deliver comprehensive service that meets the high expectations of The Westin brand.

Marriott International supports the personal and professional growth of its associates, encouraging wellness both on and off the property, which aligns with The Westin’s mission to be a leader in wellness hospitality. The ideal candidate will be passionate, active, optimistic, and adventurous, embodying the spirit of wellbeing that the brand promotes. Joining The Westin means belonging to a global team dedicated to delivering exceptional guest experiences and fostering a workplace that celebrates cultural diversity and talent development. This is an excellent opportunity for someone looking to begin or grow their career in the hospitality industry in a supportive, dynamic environment.