Front Desk Agent

Marriott Bethesda Downtown at Marriott HQ, located at 7707 Woodmont Ave, Bethesda, Maryland, is part of the globally renowned Marriott International family of hotels. Marriott International is recognized worldwide as a leader in the hospitality industry, known for its commitment to providing exceptional guest experiences and fostering an inclusive workplace culture. This full-time, non-management position offers an attractive pay range of $19.64 to $21.12 per hour and prefers candidates available for day and evening shifts. Marriott International boasts a rich portfolio of brands, including luxury names like JW Marriott, and is dedicated to maintaining a welcoming and supportive environment where diversity and unique backgrounds are celebrated. It is an equal opportunity employer focused on non-discrimination, providing employees with opportunities for growth, development, and engagement in an enriching work atmosphere.

This role, titled Guest Experience Expert, plays a critical part in shaping memorable and unique guest experiences from the moment guests check in to their final departure. This position goes beyond routine operational tasks by creatively enhancing the guest journey with personalized service and attentiveness. Guest Experience Experts at Marriott are empowered to take initiative and move freely within their workspace, addressing guest needs proactively. Responsibilities include processing operational requirements, responding to guest requests, and offering local area insights to add value to the guest’s stay. The role emphasizes creating an exceptional, seamless interaction that feels natural and integral to the overall hospitality experience.

Success in this position depends on upholding Marriott’s stringent quality and safety standards, including creating a secure work environment, adhering strictly to company policies and procedures, maintaining confidentiality, and protecting company assets. Professional appearance and communication are important, and guests are assured of receiving services delivered with genuine care and enthusiasm. The role requires physical activity such as standing, sitting, walking for extended periods, and handling objects up to 10 pounds, reflecting the hands-on nature of the work. Guest Experience Experts are expected to have a can-do attitude and flexibility to perform additional reasonable duties, ensuring every guest interaction is executed flawlessly.

Preferred qualifications include a high school diploma or GED equivalent, with no previous related work or supervisory experience required, making this an excellent entry-level opportunity for individuals looking to start a career in hospitality. Marriott International supports ongoing training and development to help employees enhance their skills and fosters a culture where associates can thrive and become part of a vibrant and diverse global community.

Emphasizing its luxury segment, JW Marriott, part of Marriott International’s portfolio, exemplifies commitment to associate well-being, offering a workplace that nurtures confidence, innovation, and genuine connections among co-workers. The philosophy of The JW Treatment™ ensures that treating associates well translates directly into outstanding guest service, creating a positive and enriching environment for both employees and visitors. Joining Marriott Bethesda Downtown places candidates in an empowering position where they can perform at their best, contribute to a respected global brand’s legacy, and belong to a team dedicated to excellence in hospitality.