Front Desk Agent

StudioRes by Marriott is a place that exemplifies hospitality at its finest, operated by Common Oaks as part of the respected Concord Hospitality family. Concord Hospitality is renowned for its commitment to quality, integrity, community, profitability, and fun. This culture fosters a supportive and engaging work environment where employees are valued and treated with respect. StudioRes by Marriott caters primarily to travelers seeking comfortable, convenient accommodations with excellent guest services. The hotel chain is part of a broader hospitality group known for its dedication to exceptional service and team member well-being.

The Front Desk & Guest Care position at StudioRes by Marriott is a dynamic and vital role within the hotel operation. This role is perfect for individuals who thrive in customer-facing environments and enjoy multitasking in a fast-paced setting. The position involves more than just welcoming guests; it is the heart of the hotel’s daily activity. You will be directly responsible for delivering superior guest service through efficient check-in and check-out processes, managing guest inquiries, and resolving any concerns with professionalism and courtesy. Moreover, this role entails an active hands-on approach as it includes responsibilities for maintaining public areas through cleaning and providing laundry support, ensuring the entire environment reflects the hotel’s high standards.

Front Desk associates serve as the first and last impression guests have during their stay, making their role critical to guest satisfaction and overall experience. Beyond guest interaction, the position requires excellent communication skills to coordinate with other hotel departments, assisting in smooth hotel operations. Your expertise in managing guest billing, handling payments, and adhering to cash handling procedures will help maintain the hotel's operational integrity.

This role is suited to individuals with a passion for guest care, who are proactive, responsible, and enthusiastic about creating memorable experiences. Knowledge or experience with Lightspeed is desirable but not mandatory, offering opportunities for candidates new to hotel front desk technology to grow. Marriott experience is preferred, enhancing the ability to provide brand-specific service excellence.

Working full-time with StudioRes by Marriott brings competitive wages and a comprehensive benefits package. This includes medical, dental, and vision insurance, life insurance, short-term and long-term disability options, a 401K plan, tuition assistance, and employee discounts at Concord managed hotels. The organization also values career growth, offering training, development, and advancement opportunities within the company.

The company culture is deeply rooted in treating employees as associates first, fostering a positive and fun work atmosphere. Team members take pride in their work and the reputation of the hotel, striving every day to exceed guest expectations. Inclusive and supportive, the employer adheres to Equal Employment Opportunity policies and maintains a drug-free workplace. If you are passionate about hospitality, enjoy engaging with guests and team members, and desire to be part of a reputable hospitality group that cares about your professional growth, StudioRes by Marriott offers an exciting and rewarding career opportunity.