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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
Employee Discounts
Training and Development
career advancement
Job Description
StudioRes by Marriott is a place that exemplifies hospitality at its finest, operated by Common Oaks as part of the respected Concord Hospitality family. Concord Hospitality is renowned for its commitment to quality, integrity, community, profitability, and fun. This culture fosters a supportive and engaging work environment where employees are valued and treated with respect. StudioRes by Marriott caters primarily to travelers seeking comfortable, convenient accommodations with excellent guest services. The hotel chain is part of a broader hospitality group known for its dedication to exceptional service and team member well-being.
The Front Desk & Guest Care position at... Show More
The Front Desk & Guest Care position at... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Ability to provide hands-on support with public area cleaning and laundry
- Flexibility to work various shifts including weekends and holidays
- Knowledge of Lightspeed technology desirable but not required
- Strong organizational skills
- Ability to maintain professionalism and confidentiality
Job Qualifications
- Marriott experience preferred
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to multitask and handle various responsibilities simultaneously
- Basic knowledge of cash handling and payment procedures
- Ability to work in a fast-paced environment
- Proactive and responsible attitude
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Manage guest concerns or issues promptly and effectively
- Post guest charges, collect payments and follow cash handling procedures
- Handle guest mail and messages with respect and professionalism
- Communicate guest comments and concerns to various departments and management
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Maintain full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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