Front Desk Agent

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.00 - $17.00

Work Schedule

Rotating Shifts

Job Description

Driftwood Hospitality Management is a well-established hotel management company known for delivering outstanding hospitality services through a fully integrated approach. The company prides itself on fostering a diverse and inclusive workplace environment where every employee is valued and empowered to take initiative and contribute to their property's success. With a commitment to high standards of quality and exceptional client service, Driftwood Hospitality Management employs some of the best talents in the hospitality industry, ensuring a superior experience for guests and staff alike. As an equal opportunity employer, the company embraces applicants regardless of race, color, religion, sex, sexual orientation, gender... Show More

Job Requirements

Graduation from high school or equivalent
prior hospitality experience preferred
considerable skill in the use of a calculator
ability to effectively deal with customers with tact and diplomacy
ability to communicate effectively in English
ability to access and input information in a computer system
ability to stand and move throughout front office
ability to lift up to 25 pounds
ability to maintain a neat and clean appearance
ability to follow safety and security procedures
availability to work varying shifts including nights, weekends and holidays

Job Qualifications

Graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities
high school diploma preferred
prior hospitality experience preferred, but not required
considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error
ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts
ability to read, listen, and communicate effectively in English, both verbally and in writing
ability to access and accurately input information using a moderately complex computer system
hearing and visual ability to observe and detect signs of emergency situations

Job Duties

Greet customers immediately with a friendly and sincere welcome
use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
make appropriate selection of rooms based on guest needs
code electronic keys, certificates, and coupons as appropriate
verify and imprint credit cards for authorization using electronic acceptance methods
handle cash, make change and balance as assigned house bank
accept and record vouchers, travelers’ checks, and other forms of payment
perform accurate, moderately complex arithmetic functions using a calculator
post charges to guest rooms and house accounts using the computer
promptly answer the telephone using positive and clear English communication
input messages into the computer
retrieve messages and communicate the content to the guest
retrieve mail, small packages and facsimiles for customers as requested
close guest accounts at the time of check out and ensure guest’s satisfaction
in the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor
field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues
listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning
remain calm and alert especially during emergency situations and heavy hotel activity
plan and implement detailed steps by using experienced judgment and discretion
keep the corridors and service area neat at all times
adhere to all company policies and procedures
follow safety and security procedures and rules
know department fire prevention and emergency procedures
utilize protective equipment
report unsafe conditions to supervisor/manager
report accidents, injuries, near-misses, property damage or loss to supervisor
provide for a safe work environment by following all safety and security procedures and rules
maintain a neat, clean and well groomed appearance
assist other Front Desk Personnel when needed
perform any related duties as requested by supervisor/manager

Job Criteria

Experience

No experience required

Job Location

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