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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Paid holidays
Job Description
The Front Desk Agent position is offered by a prestigious hospitality establishment dedicated to providing exemplary guest services in a professional and courteous manner. This role is pivotal in creating a welcoming environment for guests from the moment they arrive until their departure. Our establishment, operating in the vibrant hotel industry, prides itself on delivering high standards of customer service and operational excellence, making every guest experience memorable and comfortable. We highly value employees who are attentive, proactive, and capable of managing multiple responsibilities efficiently in a dynamic setting.
The Front Desk Agent is tasked with managing guest registration,... Show More
The Front Desk Agent is tasked with managing guest registration,... Show More
Job Requirements
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- ability to operate the property management system, capture email, and use the PBX system
- must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
- regularly required to stand, walk, and communicate
- occasionally lift and/or move up to 25 pounds
Job Qualifications
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- ability to operate the property management system, capture email, and use the PBX system
- must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
- regularly required to stand, walk, and communicate
- occasionally lift and/or move up to 25 pounds
Job Duties
- Consistently provide high level of customer service
- conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- complete all items on appropriate checklist by end of shift
- follow established key control policy
- ensure proper credit policies are followed and verify credit limit report
- submit all lost and found articles accompanied by a completed lost and found report
- knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- knowledgeable of fire and emergency procedures
- open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- monitor room availability throughout the day
- review daily the selling status of the hotel using yield management system
- perform all other duties as directed by immediate supervisor
- contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
- perform other duties as assigned, requested or deemed necessary by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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