Job Overview
Employment Type
Part-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
Diverse and inclusive workplace
recognition programs
Job Description
JW Marriott New Orleans, located at 614 Canal St, New Orleans, Louisiana, is part of Marriott International's luxury brand portfolio. Marriott International is a globally recognized leader in the hospitality industry, celebrated for its dedication to providing exceptional guest experiences and fostering an inclusive and supportive work environment. JW Marriott stands out for its commitment to combining luxury with genuine hospitality, offering guests a memorable and unique stay in premier urban and resort locations worldwide. This hotel exemplifies Marriott's legacy of excellence, quality, and innovation, making it an optimal workplace for those passionate about hospitality and guest services.
This position is a part-time, non-management role in the Rooms and Guest Services Operations category. At JW Marriott New Orleans, the Guest Experience Expert plays a crucial role beyond merely facilitating smooth guest check-ins and check-outs. These experts are empowered to deliver a broad spectrum of services designed to guide and enhance each guest's stay, ensuring it is distinctive and memorable. Their responsibilities include operational tasks, attending to guest requests, preparing reports, and sharing insights about local events and points of interest. This role involves being physically active—standing, sitting, and walking for extended periods—and performing various tasks such as lifting and moving objects weighing less than 10 pounds, all contributing to a fluid and enjoyable guest experience.
Marriott International fosters a culture of diversity, inclusion, and equal opportunity. The company actively promotes a workplace where the unique backgrounds, talents, and perspectives of all employees are celebrated and supported. The commitment to nondiscrimination extends to all protected characteristics under applicable laws. At JW Marriott, employees are valued and given opportunities for training, development, and recognition within a supportive environment that encourages them to pursue their passion in luxury hospitality. By joining JW Marriott New Orleans, you become part of an esteemed global team dedicated to upholding the brand's legacy and providing the renowned JW Treatment™—exceptional care for guests that begins with exceptional care for its employees. This position offers the chance to excel professionally while contributing to a world-class guest experience in one of New Orleans' iconic luxury hotels.
This position is a part-time, non-management role in the Rooms and Guest Services Operations category. At JW Marriott New Orleans, the Guest Experience Expert plays a crucial role beyond merely facilitating smooth guest check-ins and check-outs. These experts are empowered to deliver a broad spectrum of services designed to guide and enhance each guest's stay, ensuring it is distinctive and memorable. Their responsibilities include operational tasks, attending to guest requests, preparing reports, and sharing insights about local events and points of interest. This role involves being physically active—standing, sitting, and walking for extended periods—and performing various tasks such as lifting and moving objects weighing less than 10 pounds, all contributing to a fluid and enjoyable guest experience.
Marriott International fosters a culture of diversity, inclusion, and equal opportunity. The company actively promotes a workplace where the unique backgrounds, talents, and perspectives of all employees are celebrated and supported. The commitment to nondiscrimination extends to all protected characteristics under applicable laws. At JW Marriott, employees are valued and given opportunities for training, development, and recognition within a supportive environment that encourages them to pursue their passion in luxury hospitality. By joining JW Marriott New Orleans, you become part of an esteemed global team dedicated to upholding the brand's legacy and providing the renowned JW Treatment™—exceptional care for guests that begins with exceptional care for its employees. This position offers the chance to excel professionally while contributing to a world-class guest experience in one of New Orleans' iconic luxury hotels.
Job Requirements
- High school diploma or equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, and walk for long periods
- Capable of lifting and moving objects under 10 pounds without assistance
- Willingness to follow company policies and procedures
- Maintain confidentiality and protect company assets
- Professional appearance and communication skills
Job Qualifications
- High school diploma or equivalent
- General Educational Development (GED) certificate acceptable
- No prior work experience required
- No supervisory experience required
- Strong customer service orientation
- Ability to communicate effectively
- Basic operational skills related to guest services
Job Duties
- Facilitate smooth guest check-in and check-out processes
- Provide a wide range of services to enhance the guest experience
- Attend promptly to guest requests and inquiries
- Complete operational reports and update relevant documentation
- Share information about local events and attractions to guide guests
- Perform physical tasks including standing, walking, and lifting/moving objects under 10 pounds
- Maintain professional appearance and uphold company standards
Job Criteria
Experience
No experience required
Job Location
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