Front Desk Agent

SpringHill Suites by Marriott St. Louis Brentwood is part of Marriott International, a globally recognized hospitality company known for delivering exceptional guest experiences across a portfolio of distinguished hotel brands. SpringHill Suites offers guests an upscale yet relaxed atmosphere with spacious suites designed to provide families with ample room to relax and business travelers with the ability to separate work from sleep. Amenities include complimentary breakfast, pools in most locations, and wine and beer available in the market, appealing to both leisure and business travelers alike. Marriott International is committed to fostering a diverse and inclusive workplace, ensuring equal opportunity and celebrating the unique backgrounds, talents, and experiences of its associates. The company values safety, professionalism, and guest-first service in all its operations.

The Guest Experience Specialist role at SpringHill Suites by Marriott St. Louis Brentwood is a dynamic, full-time, non-management position centered on elevating the guest experience beyond traditional front desk interactions. Specialists are empowered to actively engage with guests, anticipating their needs and creating memorable, seamless stays. This role involves a combination of operational tasks such as processing guest requests, completing reports, and maintaining hotel quality standards, along with interactive duties like delivering quality meals and providing local area highlights. The ideal specialist demonstrates a proactive and flexible approach, moving throughout the hotel environment to ensure all guest needs are met promptly and efficiently.

Guest Experience Specialists must prioritize safety, confidentiality, and professionalism, upholding Marriott’s high standards in appearance and communication. Physical activity is required, including standing, sitting, or walking for extended periods, and handling objects up to 25 pounds. The role also demands adherence to company policies and a commitment to creating a welcoming environment for all guests and team members. Familiarity with hotel operations is beneficial, with previous hotel experience preferred. Additionally, applicants must be over 21 years of age due to alcohol sales and possess reliable transportation. Evening, weekend, and holiday availability are important to meet the operational needs of the hotel.

This position offers a unique opportunity to be part of a globally respected hospitality brand known for its commitment to quality, diversity, and employee development. Working at SpringHill Suites by Marriott means joining an amazing global team where you can do your best work, belong, begin your purpose, and become the best version of yourself. The role serves as an excellent foundation for building a rewarding career in hospitality, with opportunities for growth aligned with Marriott’s extensive resources and supportive culture.