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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $25.18
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
Denver Marriott West is a premier hotel located in Golden, Colorado, dedicated to providing exceptional guest experiences through outstanding accommodations and personalized services. As part of the Marriott International family, this property upholds the global brand's commitment to quality, luxury, and exceptional hospitality standards. The hotel features elegantly appointed rooms and suites, high-end facilities, and a welcoming atmosphere ideal for both business travelers and vacationers. With its convenient location near Denver West Boulevard and scenic surroundings, the hotel attracts a diverse clientele seeking comfort, convenience, and a memorable stay in the Colorado region.
The role offered is a full-time po... Show More
The role offered is a full-time po... Show More
Job Requirements
- high school diploma or G.E.D. equivalent
- at least 1 year related work experience
- ability to stand, sit, or walk for extended periods
- ability to move and handle objects weighing 10 pounds or less
- good communication skills
- professional appearance
- ability to maintain confidentiality
- willingness to work day and evening shifts
- commitment to follow company policies and procedures
Job Qualifications
- high school diploma or G.E.D. equivalent
- at least 1 year related work experience
- no supervisory experience required
- ability to follow company policies and safety procedures
- excellent communication and interpersonal skills
- demonstrated ability to work with diverse guests
- basic proficiency with front desk operations and payment processing
- capacity to handle cash accurately
- professional appearance and demeanor
Job Duties
- assist staff with expediting problem payments
- e.g., problems processing credit card
- follow up with guest regarding satisfaction with guest-related issues
- process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- process all payment types such as room charges, cash, checks, debit, or credit
- anticipate sold-out situations and obtain satisfactory alternative accommodations
- process all check-outs including resolving any late and disputed charges
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- coordinate with housekeeping to track readiness of rooms for check-in
- run daily reports identifying arrivals, departures, and special requests
- cash guests' personal checks and traveler's checks
- review shift logs and document pertinent information
- count bank at beginning and end of shift
- balance and drop receipts according to accounting specifications
- assist management in training, motivating, and coaching employees
- serve as role model
- report accidents, injuries, and unsafe work conditions
- complete safety training and certifications
- follow company policies and procedures
- maintain clean and professional uniform and appearance
- maintain confidentiality of proprietary information
- anticipate and address guests’ service needs
- speak with others using clear and professional language
- answer telephones using appropriate etiquette
- develop and maintain positive working relationships
- ensure adherence to quality expectations and standards
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull, and place objects weighing 10 pounds or less
- perform other reasonable job duties as requested by supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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