Front Desk Agent

Denver Marriott West is a premier hotel located in Golden, Colorado, dedicated to providing exceptional guest experiences through outstanding accommodations and personalized services. As part of the Marriott International family, this property upholds the global brand's commitment to quality, luxury, and exceptional hospitality standards. The hotel features elegantly appointed rooms and suites, high-end facilities, and a welcoming atmosphere ideal for both business travelers and vacationers. With its convenient location near Denver West Boulevard and scenic surroundings, the hotel attracts a diverse clientele seeking comfort, convenience, and a memorable stay in the Colorado region.

The role offered is a full-time position within the Rooms and Guest Services Operations department at the Denver Marriott West. This non-management position is pivotal in ensuring smooth guest experiences from check-in to check-out. With a pay rate of $25.18 per hour, the position demands a blend of guest service proficiency, operational knowledge, and an ability to efficiently handle transactions and guest inquiries. The successful candidate will work primarily day and evening shifts and will be present on-site at the hotel.

This role involves assisting staff with resolving payment issues such as credit card processing problems and engaging guests to ensure satisfaction with all aspects of their stay. Responsibilities include managing all guest check-ins by verifying reservations, allocating rooms, and issuing and activating room keys, as well as processing various payment methods including room charges, cash, checks, debit, and credit cards. The role anticipates situations where the hotel is fully booked and requires the employee to secure acceptable alternative accommodations for guests when necessary.

In addition, this position necessitates meticulous handling of guest check-outs, addressing any delayed or contested charges with professionalism. It includes responding to and managing guest calls, messages, and requests, and working closely with the housekeeping team to monitor room readiness for incoming guests. Daily support tasks involve generating reports detailing arrivals and departures, managing special requests, and ensuring accuracy of front-desk data. The role also covers cash handling duties such as cashing personal and traveler’s checks, counting bank funds at shift change, balancing receipts, and adhering to accounting standards.

The ideal candidate will also contribute to the training, motivation, and coaching of new employees, serving as a performance role model and upholding the hotel’s standards of excellence. They will be responsible for maintaining safety protocols, reporting any accidents or unsafe conditions, completing mandatory safety training, and strictly following company policies and procedures. A professional appearance and demeanor, confidentiality of proprietary information, and exceptional communication skills are essential for success.

Physical demands include the ability to stand, sit, or walk for extended periods, and the capability to move objects up to 10 pounds. The role may require additional reasonable duties as directed by supervisors, emphasizing flexibility and adaptability in a dynamic hospitality environment. This position offers an engaging opportunity for those passionate about guest services and hospitality to contribute significantly to the guest experience at a reputable Marriott hotel.