Front Desk Agent

Reside Craftsman, A Wyndham Residence, located at 208 W. 8th Street, Los Angeles, CA, is a prominent entity within the hospitality sector. As part of the larger Reside family of brands, which operates in over 200 cities across the United States and 130 international destinations, this establishment provides innovative alternative accommodations that blend the convenience and comfort of apartments with the high-touch service typically expected from hotels. Reside is recognized as an industry leader that focuses on delivering multi-platform, logistics-based housing solutions designed to meet diverse client needs with efficiency and personalized service. The company's extensive global reach combined with its boutique approach allows it to offer unique lodging experiences that appeal to a variety of travelers, including business professionals, long-term guests, and leisure visitors.

The Front Desk Agent position at Reside Craftsman is a full-time role offering an hourly wage between $25.63 and $31.25, reflecting the importance of this role in ensuring a seamless guest experience. This role is integral to the day-to-day operations of the property, requiring a high level of attentiveness, professionalism, and organizational skills. Front Desk Agents are responsible for greeting guests, managing reservations, check-ins, and checkouts, and providing guests with accurate billing information. This position also involves supporting the property's operational goals by maximizing room revenue and occupancy through efficient processes and excellent service practices.

The schedule for this role is varied to meet business needs and includes the possibility of working day, afternoon/evening, or overnight shifts, including holidays and alternate workdays or hours. Typical shifts are Day Shift (7:00 am - 3:30 pm), Afternoon/Evening Shift (3:00 pm - 11:30 pm), and Overnight Shift (11:00 pm - 7:30 am). Due to the nature of the hotel environment, flexibility is essential, and the ability to work multiple shifts is a key requirement. The position emphasizes the importance of maintaining a professional demeanor, effective communication, and problem-solving expertise. It also requires a proactive approach to managing guest inquiries, financial reconciliation, front desk system operations, and supporting other departments to meet and exceed customer expectations.

The Front Desk Agent plays a critical role in maintaining smooth operations, including auditing daily reports, reconciling transactions, and responding promptly to guest needs. While the position does not supervise other employees, it may involve cross-training responsibilities and supporting porterage or guest service functions as needed. The role demands a balance of technical skills with a strong commitment to customer service excellence, a professional appearance, and the ability to maintain confidentiality. It is an ideal position for individuals with hospitality experience who are motivated to contribute to a dynamic team environment within an upscale lodging setting.

Reside Craftsman values diversity and inclusion and encourages candidates from all backgrounds to apply. The company provides a comprehensive benefits package that supports employee well-being and professional development. These benefits include medical, dental, and vision insurance, 401k with employer match, paid holidays and vacation time, commuter benefits, bonus opportunities, tuition reimbursement, and various programs to promote employee assistance and learning opportunities. Working at Reside offers a rewarding career with the support of a globally recognized brand committed to excellence in hospitality and human resources standards.