Front Desk Agent

The Ritz-Carlton Georgetown Washington D.C. is part of The Ritz-Carlton Hotel Company, a leader in the luxury hospitality industry and a subsidiary of Marriott International. Known globally for its upscale services and refined guest experiences, The Ritz-Carlton brand is synonymous with elegance, meticulous attention to detail, and outstanding customer service. With over 100 award-winning properties worldwide, the company prides itself on delivering exceptional care and comfort to its guests. The Georgetown location is situated in the prestigious district of Washington D.C., offering visitors convenient access to cultural landmarks, upscale shopping, dining, and entertainment options. The Ritz-Carlton Georgetown stands out as a premier destination for discerning travelers seeking a blend of historic charm and modern luxury.

This part-time, non-management position is categorized under Rooms and Guest Services Operations and offers an hourly pay range of $23.21 to $30.95. As a guest services associate, your role will be crucial in ensuring that the hotel’s gold standards of service are consistently met or exceeded. The responsibilities include managing guest check-ins and check-outs efficiently by confirming reservations, assigning rooms, and issuing room keys. You will process a variety of payment methods, including cash, checks, debit, and credit cards, while meticulously handling guest folios and any disputed charges.

You will also be the first point of contact for guests’ inquiries, concerns, and requests, making it essential to provide accurate information about the hotel services and local points of interest. Coordination with the housekeeping department is vital to ensure rooms are in perfect condition for arriving guests. Additionally, you will guide guests and visitors regarding parking procedures and liaise with bell staff or other service personnel as needed.

The role requires preparation and verification of daily reports related to arrivals, departures, and special requests, along with completing cashier and closing reports using the hotel's computer systems. Financial duties include balancing the cash drawer at the beginning and end of your shift and ensuring receipts are handled according to accounting specifications.

Adherence to company policies related to safety, security, appearance, confidentiality, and professionalism is mandatory. You will represent The Ritz-Carlton by receiving and recognizing guests with genuine appreciation, assisting individuals with disabilities, and communicating clearly and professionally. The ability to maintain positive working relationships with colleagues and uphold the quality standards set by the brand is essential.

The position requires physical stamina, including standing, sitting, or walking for extended periods and the ability to move or lift light objects up to 10 pounds. Additional reasonable duties may be assigned by supervisors. The Ritz-Carlton offers a work environment that values diversity and inclusivity, providing equal employment opportunities and fostering a culture where every associate’s unique talents and experiences are celebrated. Joining The Ritz-Carlton means becoming part of a global team where you can grow professionally, embrace your best self, and contribute to creating memorable guest experiences. Marriott International supports this ethos by ensuring a welcoming workplace that respects all backgrounds and abides by applicable laws protecting against discrimination related to disability, veteran status, and other protected categories.