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Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $23.21 - $30.95
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement benefits
flexible schedule
Professional development opportunities

Job Description

The Ritz-Carlton Georgetown Washington D.C. is part of The Ritz-Carlton Hotel Company, a leader in the luxury hospitality industry and a subsidiary of Marriott International. Known globally for its upscale services and refined guest experiences, The Ritz-Carlton brand is synonymous with elegance, meticulous attention to detail, and outstanding customer service. With over 100 award-winning properties worldwide, the company prides itself on delivering exceptional care and comfort to its guests. The Georgetown location is situated in the prestigious district of Washington D.C., offering visitors convenient access to cultural landmarks, upscale shopping, dining, and entertainment options. The Ritz-Carlton Georgetown stands out as... Show More

Job Requirements

  • high school diploma or equivalent
  • no prior related work experience required
  • no supervisory experience required
  • no licenses or certifications needed

Job Qualifications

  • high school diploma or equivalent
  • effective communication skills
  • ability to use computer systems for reports and transactions
  • strong attention to detail
  • customer service orientation
  • ability to work in a fast-paced environment
  • capacity to assist guests with disabilities
  • teamwork and interpersonal skills

Job Duties

  • process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys
  • handle various payment methods including cash, checks, debit and credit cards
  • manage guest folios including disputed charges
  • answer, log, and address all guest calls, messages, requests, questions, or concerns
  • coordinate with housekeeping to ensure rooms are ready for guest arrival
  • provide guests and visitors with parking procedure information and liaise with bell staff as needed
  • provide directions and information about the hotel and local points of interest
  • prepare daily reports on arrivals and departures and special requests
  • complete cashier and closing reports using the computer system
  • collect personal and traveler checks
  • balance cash drawer at start and end of shifts
  • deliver receipts according to accounting specifications
  • comply with safety, security policies, report accidents and unsafe conditions
  • uphold company policies on uniform, personal appearance, confidentiality, and property protection
  • greet and recognize guests per company standards with genuine appreciation
  • assist guests with disabilities
  • communicate clearly and professionally with guests and colleagues
  • maintain positive working relationships
  • follow quality assurance standards
  • stand, sit, or walk for extended periods
  • lift or move objects up to 10 pounds
  • perform other reasonable duties as assigned by supervisors

Job Criteria

Experience

No experience required


Job Location

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