Front Desk Agent

Yountville, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $21.50

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Job Description

The hiring establishment is a reputable hotel that prides itself on delivering exceptional guest experiences through attentive and professional service. Known for its commitment to quality and hospitality, the hotel is dedicated to creating a welcoming environment for all guests from the moment they arrive until their departure. This establishment caters to a diverse clientele, including business travelers, vacationers, and families, ensuring every guest feels valued and well taken care of during their stay. The hotel's team members are trained to maintain high standards, uphold the brand's reputation, and contribute to a smooth and enjoyable guest experience.

The role... Show More

Job Requirements

High work ethic and self-initiative
Ability to communicate effectively verbally and in writing
Ability to work varying schedules including nights, weekends, and holidays
Ability to work in a standard office environment
Prolonged periods of sitting at a desk and working on a computer
Occasional standing and walking throughout the workday
Frequent fine motor skills, use of hands and fingers for keyboarding, typing, utilizing a mouse or trackpad, writing, and operating office equipment
Ability to lift and or move 10 to 25 pounds as needed
Visual ability to read from a computer screen and printed materials
Ability to hear and participate in conversations and meetings

Job Qualifications

High work ethic and self-initiative
Ability to communicate effectively verbally and in writing
Knowledge of hotel rates, discounts, cancellation and relocation procedures
Experience working in a hotel front office or customer service environment preferred
Ability to use front office computer systems

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each

Job Criteria

Experience

No experience required

Job Location

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