Front Desk Agent

Courtyard by Marriott Tallahassee Downtown/Capitol is part of Marriott International, a globally recognized leader in the hospitality industry. Marriott International is known for its commitment to quality, innovation, and superior guest service. The Courtyard brand is designed specifically for business travelers, providing a comfortable, functional, and memorable hotel experience that caters to the unique needs of guests on the go. Situated at 1018 Apalachee Parkway in Tallahassee, Florida, this hotel offers a welcoming atmosphere in a vibrant downtown location – ideal for both business and leisure travelers. The establishment prides itself on creating a safe, professional, and inclusive work environment that upholds the highest standards of service and quality.

The position available is for a full-time, non-management Service Specialist role within the Rooms & Guest Services Operations category. This role goes beyond the traditional front desk duties of check-in and check-out. The Service Specialists are empowered and encouraged to proactively engage with guests, anticipating and fulfilling their needs to create a truly unique and memorable hospitality experience. The role is dynamic, requiring a friendly and attentive attitude, with the ability to multitask and perform various operational duties. These specialists assist in guest services throughout the hotel, including handling requests, serving quality food, completing operational reports, and providing local recommendations on events and attractions.

Successful candidates will thrive in a role that demands physical activity, including standing, walking, and occasionally lifting or moving light objects. They will follow strict company guidelines for professionalism related to confidentiality, appearance, communication, and safety standards. This is a pivotal guest-facing role central to the hotel's mission of exceptional service and guest satisfaction. At Marriott, diversity and inclusion are core values, promoting an environment where all employees feel welcomed and valued. Joining Courtyard by Marriott in Tallahassee means becoming part of a worldwide team dedicated to hospitality excellence, continuous learning, and personal growth. This opportunity is ideal for individuals passionate about customer service who want to develop their skills in a globally respected hotel brand and create lasting impressions for guests every day.