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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Avion Hospitality is a leading hospitality company renowned for its commitment to delivering high-quality service and memorable guest experiences across its diverse portfolio of hotels. As a dynamic and guest-focused organization, Avion Hospitality emphasizes excellence in service, employee development, and operational efficiency. The company prides itself on fostering a positive and supportive work environment that encourages teamwork and professional growth while maintaining high standards of guest satisfaction. With properties that range from lifestyle and full-service hotels to resorts, Avion Hospitality offers a robust range of amenities and services tailored to meet the needs of both business and leisure travelers. This... Show More
Job Requirements
- High school diploma or equivalent
- experience in hotel or related field preferred
- positive and upbeat personality
- ability to multi-task and be detail-oriented
- problem-solving skills
- ability to convey information clearly
- ability to evaluate alternatives quickly and accurately
- ability to work well in stressful situations
- effective workplace problem handling skills
- good listening and understanding skills
- capability with financial data and basic arithmetic
- numerical operation skills
- ability to read and write simple correspondence
- logical problem-solving skills
- operational knowledge of Microsoft Office
- willingness to work varied schedules including evenings, nights, weekends and holidays
- understanding of hotel products and guest services
- ability to contribute to a positive work environment
Job Qualifications
- High school diploma or equivalent
- experience in a hotel or related field preferred
- positive and upbeat personality with desire to deliver outstanding customer service
- ability to multi-task and be detail-oriented
- strong problem-solving skills
- clear communication skills
- ability to evaluate and select among alternative courses of action quickly and accurately
- resilience in high-pressure situations
- effective listening and understanding skills
- basic understanding of financial information and basic arithmetic
- ability to perform numerical operations including counting, adding, subtracting, multiplying, and dividing
- ability to read, comprehend and write simple instructions and correspondence
- logical reasoning skills to define problems and interpret information
- operational knowledge of Microsoft Office suite
- willingness and ability to work varied schedules including evenings, nights, weekends and holidays
- understanding of hotel products and guest services including lifestyle, full-service, and resort hotels
- ability to contribute to a positive work environment
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- maintain high standards of personal appearance and grooming, including wearing proper uniform and name tag per brand standards
- maintain regular attendance in compliance with Avion Hospitality standards
- comply at all times with company policies, standards and regulations to encourage safe and efficient hotel operations
- greet and welcome all guests at the Front Desk in accordance with company standards, maintaining a friendly and warm demeanor
- maintain proper operation of the telephone switchboard ensuring performance standards are met
- handle requests for information, mail and messages efficiently and courteously
- answer guest inquiries about hotel services, facilities, and hours of operation
- answer inquiries regarding restaurants, transportation, entertainment, etc.
- establish and maintain good communications and teamwork with associates and other hotel departments
- stay informed about all rates, packages, and special promotions
- follow rate quoting scenarios when taking reservations
- be familiar with all company policies, house rules and hospitality terminology
- assist in emergency procedures as required
- handle check-ins and check-outs in a friendly, efficient, and courteous manner
- operate all relevant aspects of the Front Desk computer system
- ensure logging and delivery of packages, mail and messages to guests and meeting rooms
- use proper two-way radio etiquette
- deliver guest items such as luggage, newspapers, messages, packages, amenities, or other requested items as needed
- maintain up-to-date knowledge of property amenities, special events, and local area attractions
- perform other duties as assigned including assisting coworkers, maintaining clean and safe work areas and hotel grounds
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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