Front Desk Agent

Courtyard by Marriott Tallahassee Downtown/Capitol is a distinguished part of Marriott International, a globally recognized leader in the hospitality industry. Located at 1018 Apalachee Parkway in Tallahassee, Florida, this hotel is dedicated to providing exceptional experiences to business and leisure travelers alike. As part of the Courtyard brand, which was originally designed to meet the unique needs of business travelers, the property offers comfortable, convenient, and modern accommodations coupled with outstanding guest services. Marriott International is renowned not only for its diverse portfolio of brands but also for its commitment to diversity, inclusion, and equal opportunity employment. The company fosters a supportive and dynamic working environment where individual talents and unique perspectives are celebrated and harnessed to deliver remarkable guest experiences.

The role of Guest Experience Specialist at Courtyard by Marriott Tallahassee Downtown/Capitol is critical to achieving the hotel's mission of creating memorable and unique stays for all guests. Unlike traditional front desk positions, this role encompasses a broad spectrum of responsibilities aimed at enhancing every phase of a guest's visit. Guest Experience Specialists are empowered to take initiative and are entrusted with ownership of the guest experience in the main areas of the hotel. This means the role is highly dynamic and involves moving around the hotel to ensure operational needs are met, guest requests are addressed promptly, and exceptional service is consistently delivered.

From processing guest check-ins and check-outs to completing reports, assisting with the delivery of quality meals, and sharing valuable local insights, every action the Guest Experience Specialist takes is infused with a "guest first" mindset. The position calls for a hands-on approach where specialists must be physically active, capable of standing, sitting, or walking for extended periods, and able to handle certain physical tasks such as carrying or moving objects up to 25 pounds. Professionalism is paramount in every aspect, including maintaining uniform standards, personal appearance, and professional communication. The ability to create a safe workplace, adhere to company policies, and protect company assets also forms a fundamental part of the role.

This full-time, non-management position is designed for individuals who are passionate about guest service and eager to grow within a supportive and inclusive hospitality environment. The job requires no prior related work experience or supervisory background, opening doors for newcomers to the industry who possess a high school diploma or G.E.D. equivalent. Courtyard by Marriott Tallahassee Downtown/Capitol offers an inspiring environment where team members can develop their skills, contribute to an ambitious team, and have fun while delivering unparalleled guest experiences. Those who join the team become part of a global network that values continuous improvement and dedication to excellence in hospitality.