Front Desk Agent

White Lodging is a prominent hospitality company known for developing and operating a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants across some of the most vibrant and livable cities in the United States. Renowned for its commitment to quality and guest satisfaction, White Lodging blends luxurious comfort with exceptional service to create memorable experiences for travelers and locals alike. The company takes pride in its diverse and dynamic work environment where every employee is valued for their contribution to the guest experience and overall success of the business. As part of its expansive network, the JW Marriott Indianapolis stands as a testament to White Lodging’s dedication to excellence in the hospitality sector, offering upscale accommodations and world-class amenities to visitors in the heart of Indianapolis. This establishment embraces a culture of respect, professionalism, and continuous learning, aiming to foster long-term careers for its team members through leadership development and growth opportunities.

We are seeking a friendly and dedicated Front Desk Agent to join our team at JW Marriott Indianapolis. As a Front Desk Agent, you will serve as the first point of contact for our guests, ensuring their stay is welcoming, comfortable, and exceeds expectations from arrival to departure. This role involves efficient check-in and check-out procedures, maintaining an in-depth understanding of hotel amenities, rates, and local attractions to better assist guests, and handling all cash and credit transactions with the highest degree of accuracy. You will also play a critical role in upholding security standards and protecting the confidentiality of guest information. The ideal candidate will have strong communication skills, a passion for outstanding customer service, and the ability to work flexibly in a fast-paced environment that includes weekends and holidays. This position offers medical, dental, and vision insurance beginning on day one, along with life and disability insurance, paid parental leave, 401(k) with company match, unlimited referral bonuses, and other benefits that support your wellbeing and career growth. At White Lodging, we believe in making every guest feel valued by how we treat them, and you will be essential in delivering that level of hospitality daily.