Front Desk Agent

JW Marriott New Orleans is a distinguished luxury hotel situated in the heart of New Orleans, Louisiana, at 614 Canal Street. As part of Marriott International's esteemed luxury portfolio, JW Marriott represents more than 100 iconic properties located strategically in gateway cities and exceptional resort locations worldwide. Committed to delivering an unparalleled experience, JW Marriott emphasizes a guest-centric philosophy that begins by prioritizing the well-being and satisfaction of its associates. This approach, known as The JW TreatmentTM, ensures that employees thrive in a supportive, inclusive, and dynamic workplace, enabling them to provide guests with memorable and flawless hospitality experiences. The culture at JW Marriott New Orleans fosters innovation, confidence, authenticity, and intuitive service, rooted deeply in the legacy of the brand's founder, J. Willard Marriott.

The position being offered is for a part-time, non-management role as a Guest Experience Expert within the Rooms and Guest Services Operations department at JW Marriott New Orleans. This role is central to the hotel’s promise of delivering Wonderful Hospitality. Always. The Guest Experience Expert is not merely responsible for facilitating standard check-in and check-out procedures; they are empowered to create comprehensive and unique experiences for each guest. By taking initiative and moving freely throughout their workspace, these experts ensure the seamless execution of diverse operational tasks alongside proactive guest engagement.

Guest Experience Experts handle a variety of responsibilities that extend beyond routine transactions – from managing operational needs and accurately completing reports to responding promptly to guest requests and showcasing local highlights. They enrich guest stays by creating a personable and efficient environment where every interaction feels thoughtful and integrated into the overall travel experience. Critical to success in this role are maintaining the highest quality standards, upholding confidentiality, protecting company assets, and adhering to Marriott's policies and procedures. Furthermore, professionalism in personal appearance, uniform compliance, and communications is essential.

This position requires that Guest Experience Experts have the physical stamina to remain on their feet for extended periods, moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Candidates need not have prior related work experience or supervisory experience, nor are licenses or certifications required. Educationally, a high school diploma or GED equivalent is preferred. JW Marriott places a strong emphasis on equal opportunity employment and encourages applications from diverse backgrounds, firmly committed to fostering an inclusive environment with no discrimination based on disability, veteran status, or any other basis protected by law.

Joining JW Marriott New Orleans means becoming part of Marriott International’s globally recognized luxury brand, where employees benefit from robust training, development opportunities, and recognition programs. The hotel creates a vibrant community spirit among its associates, promoting holistic well-being and encouraging each individual to pursue their passions within a luxury, world-class setting. If you aspire to deliver exceptional guest experiences while advancing in an enriching and culturally diverse workplace, the Guest Experience Expert role at JW Marriott New Orleans offers the perfect platform to embark on your career journey, be part of a collaborative global team, and grow into the best version of yourself.